Liers And *******! UNACCEPTABLE

I used to speand many weekends and a few nights during the week at Elizabeth Guest Lodge. I once left a wallet there and they called me to infom me and I was able to collect it from them, no problem. Until I left my very cute denim jacket. I called to let them know that I had left it and they acknowledged that they had it and left it in the manager's office. So I was was not stressed about this. I then arranged to collect it and when I called to do, they told me it was ****** from the manager's office and that they would replace it. They requested an image and value which I shared. Now a few months after multiple follow-ups, talking with their receptionist and a lady called Illana they sent a WhatsApp saying their General Manager; Celeste Hankey would call me back. Had I held my breath waiting for that call,I'd be dead. At this point, I've probably spent 20% of the value of the stollen jacket calling and texting these people, so it's no longer about the jacket; it's NOW a matter of PRINCIPLE!! I call them again and Celeste answers. Finally I get to speak to her again. The answer from her is that NOW, they've looked at the cameras and the owner has declined to refund me a jacket that they confirmed in writing was in their possession and was then lost or ******. Liers and *******. UNACCEPTABLE. There's nothing I hate more than bullies. Not happening