LE
lerato E
Active since Aug 2015
12
Reviews
0
Industries
Reviews
12 reviews32 months ago
Showmax virtually *****ing from customers- double charge
So, I've had Showmax for a while, because it fits my needs for entertainment and my budget. Back in April my Showmax subscription was disconnected because I hadn't funded my account, so I get on the Chat function to get help. It didn't help, I called DSTV and an agent informed me that I should update my profile with a new email address through Google play and I was immediately back online with Showmax. No in August I was cleaning up my Google Apps that I pay for, I realise that I have 2 Showmax payments for the same subscription. I check my bank statements and notice a payment of R299 and of R345 from April. I then reach out to Showmax, they tell me to go to Multichoice. I get to Multichoice they tell me to go to Showmax. I reached out to Google play and they refunded 1 month of the erroneous double charge. Showmax has refused to refund for the remaining 4 months of being double charge. I'm just appalled by their agents' behaviours and the ********* way in which these companies have treated me. Companies today are unable to 'Do Right' by their customers and I'm certain that it will start showing in their bottom line.
0 replies
35 months ago
Have you ever been treated so badly my a service agent? Showmax takes the cup!
I'm highly disappointed by the way that I've been treated by Showmax. You know I have an account and I had an issue as they couldn't debit my account, so I went on their Chat function and an agent advised that I update my details on the account and pay via GooglePay so that I am connected immediately. I comp**** and was charged and reconnected immediately. Perfect, right? Hell no. Then in April they fixed the other account and debitedy account then, they also debited via Google pay. I asked them, they said that it wouldn't happen. Then May and now June. So I reach out to them to correct and be refunded and they say, Oh you have 2 profiles and we harge you twice. Forgetting that the second 1 was as a result of their direction to fix my issue of not being able to watch. Their agent, Paballo refuses to connect me to manager and says its not her fault that I don't understand. 2 accounts will be billed. No talk of, let me see how we can be helpful. She treated me like some nothing. It actually hurt my feelings Now my mission is to take this forward so that people take accountability for the solutions they say they provide especially if those so called solutions cost double what they should.
0 replies
37 months ago
Liers And *******! UNACCEPTABLE
I used to speand many weekends and a few nights during the week at Elizabeth Guest Lodge. I once left a wallet there and they called me to infom me and I was able to collect it from them, no problem. Until I left my very cute denim jacket. I called to let them know that I had left it and they acknowledged that they had it and left it in the manager's office. So I was was not stressed about this. I then arranged to collect it and when I called to do, they told me it was ****** from the manager's office and that they would replace it. They requested an image and value which I shared. Now a few months after multiple follow-ups, talking with their receptionist and a lady called Illana they sent a WhatsApp saying their General Manager; Celeste Hankey would call me back. Had I held my breath waiting for that call,I'd be dead. At this point, I've probably spent 20% of the value of the stollen jacket calling and texting these people, so it's no longer about the jacket; it's NOW a matter of PRINCIPLE!! I call them again and Celeste answers. Finally I get to speak to her again. The answer from her is that NOW, they've looked at the cameras and the owner has declined to refund me a jacket that they confirmed in writing was in their possession and was then lost or ******. Liers and *******. UNACCEPTABLE. There's nothing I hate more than bullies. Not happening
0 replies
57 months ago
I'm hurt that you can't send my love NETFLORIST
With the times we're living in, we are ordering things online more than going out to the shops. I usually trust NetFlirist, but they just showed me another side. Ordered a gift for my niece's birthday for same day delivery- that's what was advertised. But dololo gift. I reach out to NetFlorist, their consultant tells me to 'Read' the order form or receipts. I ordered based on the advertised item along promised delivery date. Her rudeness was so sour and almost painful. I have another loved one's birthday on Friday, Not sure I can trust them with such a big responsibility. These aren't just orders to me, they ar an extension of my love for my family especially sincwd can't celebrate together. I'm actually more hurt than angry
0 replies
75 months ago
Total harassment
My mother had taken up an FNB offering and then paid it off with proof of payment. Through obvious inefficiencies, FNB has consistently harrased her with various collection agencies - the third of which she's just spoken to and they've sent another threatening letter. This product has now accrued interest. Can someon help us please - this is terrible to have to go through.
56 replies
81 months ago
Wesbank again. How can we ***** you
Here we freaking go again. As soon as you near that less than R100K owed mark, the bank starts with their freaking EVIL ****. My brother has deposited funds into his homelpan account instead of the vehicle loan. Now, he's alerted them asking them to move those funds into the vehicle account. Do you think they could freaking be useful and do as asked. Never mind the ****ing logic that their ****** consultants should have to see the ****** obvious. Now he's being threatened with repossession. Keep in mind that the ****ing funds are in the ****ing bank account that the ****ing bank has access to and been instructed to move around to balance the situation. These banks are incredibly evil.
105 replies
83 months ago
WesBank - Again. No service, no support and no integrated systems. Just like home affairs really.
So, they got back to me for my last complaint. Now, I'm back here with another one. Not sure why service companies don't just have people who do the job as a standard operating framework, as opposed to having customers complain before they take the most basic of actions. Wesbank wants proof of insurance from me. No problem right? No - I am insured by them. Are we in 19voetsek or the 4th industrial revolution is just hapening at the other banks? Is it that I'm black or female or both? I'm thoroughly deflated by this situation.
56 replies
83 months ago
Burnt fish and chips for dinner on a day I'm not even well enough to fight for what I've just paid for. Nxa
So poor is the service from these people that I'm not sure I want to bother explaining this B.S delivery. Burnt everything. I'll get up in the morning and get my money back.
56 replies
83 months ago
Well done Wesbank. You ruin lives
Just so defeated by this non-support from Wesbank. I've financed all my vehicles through this affiliate of FNB. Usually great service and support, hence I stayed. Now after paying a whole +/- R200K with a little over R70K they suddenly are unable to service me or respond to requests. Now I've been called twice by some repossession company. I know that banks don't give a flying **** about people, but unnecessary strain and stress on us must come to an end. I wasn't even ready to sell. But I should just do that, settle them so they can get the **** out of my life. I'm looking at stats that black women are the most abused by banks. Well done Wesbank, my perfect reason to jump off a building.
56 replies
84 months ago
FNB. Tag line- How can we ***** you?
My contract on the FNB connect device came to an end last year November. I've completely paid off the device and have a text message from FNB telling me how this contract is over. Great right, No. This is the THIRD month, FNB debits my account for money I do not owe for a service they told me will no longer be rendered to me. I've now since moved to a better thinking network provider, however; at 23:50 I receive a note that I've been soft locked and that money was debited. Now FNB knows good and well that my salary is in my ACCOUNT on the 28th because they host it for me. I'm defeated by these people. Not helpful. Just purely frustrating and largely harmful. *Sigh*
56 replies
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
1 (8.333333333333334%)
2 Star
2 (16.666666666666668%)
1 Star
9 (75%)