EG
Elizabeth Guest Lodge
Unclaimed Business
EG
Elizabeth Guest Lodge
Unclaimed Business
0 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
TrustIndex
0
Ranking
#9
in Travel & Vacation
NPS Score
0
Recommended: Unlikely
Recent reviews (0)
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Used this business recently? Share your experience to help others decide.
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lerato E
1 reviews | Active since Jan 2020
6 Apr 2023, 14:42
Liers And *******! UNACCEPTABLE
I used to speand many weekends and a few nights during the week at Elizabeth Guest Lodge. I once left a wallet there and they called me to infom me and I was able to collect it from them, no problem. Until I left my very cute denim jacket. I called to let them know that I had left it and they acknowledged that they had it and left it in the manager's office. So I was was not stressed about this. I then arranged to collect it and when I called to do, they told me it was ****** from the manager's office and that they would replace it. They requested an image and value which I shared. Now a few months after multiple follow-ups, talking with their receptionist and a lady called Illana they sent a WhatsApp saying their General Manager; Celeste Hankey would call me back. Had I held my breath waiting for that call,I'd be dead. At this point, I've probably spent 20% of the value of the stollen jacket calling and texting these people, so it's no longer about the jacket; it's NOW a matter of PRINCIPLE!! I call them again and Celeste answers. Finally I get to speak to her again. The answer from her is that NOW, they've looked at the cameras and the owner has declined to refund me a jacket that they confirmed in writing was in their possession and was then lost or ******. Liers and *******. UNACCEPTABLE. There's nothing I hate more than bullies. Not happening
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lerato E
1 reviews | Active since Jan 2020
6 Apr 2023, 14:42
Liers And *******! UNACCEPTABLE
I used to speand many weekends and a few nights during the week at Elizabeth Guest Lodge. I once left a wallet there and they called me to infom me and I was able to collect it from them, no problem. Until I left my very cute denim jacket. I called to let them know that I had left it and they acknowledged that they had it and left it in the manager's office. So I was was not stressed about this. I then arranged to collect it and when I called to do, they told me it was ****** from the manager's office and that they would replace it. They requested an image and value which I shared. Now a few months after multiple follow-ups, talking with their receptionist and a lady called Illana they sent a WhatsApp saying their General Manager; Celeste Hankey would call me back. Had I held my breath waiting for that call,I'd be dead. At this point, I've probably spent 20% of the value of the stollen jacket calling and texting these people, so it's no longer about the jacket; it's NOW a matter of PRINCIPLE!! I call them again and Celeste answers. Finally I get to speak to her again. The answer from her is that NOW, they've looked at the cameras and the owner has declined to refund me a jacket that they confirmed in writing was in their possession and was then lost or ******. Liers and *******. UNACCEPTABLE. There's nothing I hate more than bullies. Not happening
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Lynn O
1 reviews | Active since Jan 2020
4 Apr 2022, 16:13
Cancellation and refund guesthouse dispute
Unfortunately needed to cancel booking 25 days in advance ending in a refund dispute where Elizabeth Guesthouse only offered to refund 25% of full payment made. Dispute was reported to South African Tourism Board and according to response received from the Tourism Board the Elizabeth Guesthouse has have not responded to the Tourism Board who required a response within 7 days. Cannot recommend them at all.
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Lynn O
1 reviews | Active since Jan 2020
4 Apr 2022, 16:13
Cancellation and refund guesthouse dispute
Unfortunately needed to cancel booking 25 days in advance ending in a refund dispute where Elizabeth Guesthouse only offered to refund 25% of full payment made. Dispute was reported to South African Tourism Board and according to response received from the Tourism Board the Elizabeth Guesthouse has have not responded to the Tourism Board who required a response within 7 days. Cannot recommend them at all.
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