Shiny on the outside. Rotten on the inside

2021 19:40 Currently staying here for a week. Regretted it from the moment I checked in yesterday. No clear sign of a Reception. You get inside and reception is the kitchen. Unwelcoming managing staff, especially the girl with dreadlocks that seems to be running the establishment. There was an issue with my bookings - their fault and she had an attitude and didn't even apologize for the mistake they made, she just gave me this annoyed look and walked away after swearing at the staff in front of me. I'm inside the house and it's noisy until late in the night. Doors banging, kitchen noise, the works. Their communication regarding meal times and arrangements sucks. You ask for something - an iron in this case and just wait with no feedback and no iron. Thank goodness I'm here on a work trip otherwise I would never stay here again. The beautiful rooms, don't make up for the horrible reception and service.