LN
Lindiwe N
Active since Sep 2018
13
Reviews
0
Industries
Reviews
13 reviews13 months ago
Disappointing service delivery
I placed an order on Friday 28 March 2025 on the Pick n Pay ASAP app. The order shows that it was delivered, but I never received it. I reported this immediately through the app rating, after receiving the notification from the app that the order was delivered and I have received no satisfactory answer or a refund after lodging the complaint. Please assist as I am at wits end. I sent numerous follow up emails to enquire about the status of my complaint, but to no avail and the last correspondence I received was 5 days ago. I've tried calling Customer service, held on forever and decided to abandon the call. It's been a whole week without receiving my order or a refund.
1 reply
14 months ago
Pathetic service
Giving them one star is even a lot. I dropped off a parcel (sleeve) on 28/02/2025 at a Cape Town store for shipment to an East London address. Yesterday 04 March early in the morning, the Tracking showed the parcel was Out for Delivery. By 17:00 the parcel had still not been delivered to the receiver. Upon calling Aramex EL on numerous occasions, there was no answer. I subsequently called the CPT branch & told Aramex made a ***** up with the waybill & didn't bother to communicate this to me & just didn't deliver. I then expressed to the lady that the parcel must be delivered by 09:00 today, because the receiver will be checkingout of the establishment & still no delivery. Called EL branch again this morning and spoke to a lady who said she would get their Delivery branch colleague to send out a driver ASAP and that they would call me. I'm yet to receive any call or notification that the delivery has taken place successfully. Absolutely *********** and horrible service. I will definitely not be purchasing sleeves from them again. There are many other courier companies with competitive rates and great service.
0 replies
33 months ago
If pathetic was a service provider.
So this past Friday I wrote a review on this company regarding their pathetic service. This was subsequently deleted by HP. Later on Friday, an agent from Vox called me to arrange the router installation for today, which I accepted. First I got a meeting invite for the installation for 11:30 and then a text for the same installation to take place at 09:30. Mind you, I had arranged with her on Friday for it to take place between 09:00 and 13:00. By 11:45, no technician had showed up. I subsequently gave them a call to report this. At this point, I want nothing to do with you Vox. Absolutely pathetic service. I will be canceling my order so, thanks, but no thanks.
120 replies
33 months ago
Ghosted by Vox
I've been waiting for the past 72 hours now, for an engineer to get in touch with me for my router installation. When I initially app**** for this service, I was given wrong RICA information by Thokozile Sibiya who told me that I had to upload a certified ID copy and my application was finally canceled, because I couldn't get my ID copy certified in time. I then reapp**** once I got the certified copy and the ID was rejected. 6then decided to upload an actual picture of my ID and it was accepted by the system. After that, my application sat in the Pending queue for days. I had to again email Vox, to request that my application be attended to. Installation of the line was done this past Monday and I was informed via email that I would be connected with an agent for the router installation. Nothing till this day. I followed up yesterday with a call and spoke to a Miche in the OPM Department, who told me that she doesn't know when an engineer/technician would be in touch. If the service is already this horrible at the start, then I'm horrified just thinking of what it will be going further. At this point, I'm strongly considering canceling the service. Imagine trying 6give a company money in these hard financial times and they show zero appreciation for that. If that's the case, I'd rather take my businesses elsewhere.
60 replies
33 months ago
Nokuthula deserves a raise!
Yesterday I went for piercings at Edgars Canal Walk. I was assisted by the sweetest and most helpful lady ever. Nokuthula explained the piercing process in detail, answered all my questions and addressed my concerns. She made me feel so at ease that I barely felt the click of the piercing gun. As we all know, getting a piercing can be a nerve-wracking experience, but I had none of that and all thanks to this friendly face. After the piercing, I was given a solution to aid the healing of my piercings and she sent me on my way with easy to understand aftercare instructions and a friendly smile. Thank you Nokuthula, sisi. You are amazing and because of you, I will be back at Edgars. Bless you.
0 replies
36 months ago
Bluu OR superheroes
Since 2022, I've had the privilege of dealing with the OR Tambo branch of Bluu Car Rental. To say that their service is exceptional is an understatement. Service part excellence 👌From my first interaction with Ms. Nombasa's Mthakathi, who was an absolute breeze to deal with, to being assisted by Ms. Mpumi, both went out of their way to ensure that my first two experiences with the Car Rental, was nothing but pleasant. The Manager Mr. Victor Phiri, goes out of his way to make sure that you leave their premises feeling great and no request is too much for him to execute. Ms. Kgothatso Mashaphu (your positive disposition), Mr. Junior (your witty yet attention to detail approach) and Mr. Thato Maphanga (your calm, yet proactive demeanor behind the scenes). I appreciate all of you. Thank you for always giving me amazing service coupled with some good laughs. It is much appreciated. You always make my trips to Jozi a breeze. Ms. Lindiwe Noko
0 replies
53 months ago
Shisha Hut appalling service fail
Your Shisha Hut Manager is very rude. I actually don't even think he deserves that job title when he is that rude to patrons. Wednesday my friends and I went there for after work sundowners. We got a table "outside" eventually and subsequently decided to join our other friends' table inside upon seeing space at theirs. Before proceeding to join them, we asked Walter the manager that was serving us to take our shisha to the table we were moving to. He proceeded to ask us "Where do you want to put it there? Can't you see there's no space?". We were taken aback, so we decided to leave our fresh shisha at the table outside and smoke with our friends, since they had shisha as well. When we got there we had ordered one round of drinks plus the Shisha and later water to go. Upon bringing the bill, Walter had charged us for 2 rounds of drinks and when I questioned him about it, he responded "Ya, I'm giving the other round to you". My question was "How when you are expecting me to pay for it and also, we never asked for free drinks and never have". He proceeded with his belligerence and says "You, you always give me problems when you are here". I don't know this guy from a bar of soap and this is the first time he serves me, but this is how I'm spoken to. I don't even frequent Shisha Hut that much for him to know me. Is that how the staff at your establishment talk to people, really? And why was he so insistent on giving us open drinks that we didn't ask for? This was the Gin on tap, by the way. It begs for the question: What was his plan with those extra drinks even after we said we didn't want them anymore, he insisted. It's festive and there are lots of roofies incidents floating and I would not want to be a static. Also being rude and disrespectful to patrons is totally uncalled for. I go to Shisha to relax and it's convenient, because it's just around the corner from my place, but if this is the treatment that I'm going to get from Walter every time I go there, then no thanks. Your establishment won't see me again. He is extremely rude and has no respect for those who make sure he has an income. He eventually brought the correct bill after I sent him back twice, but this experience has most certainly left a bitter taste in my mouth. If it was a group of men or a man, I'm sure he wouldn't have spoken to them like that.
0 replies
55 months ago
Epic Vodacom fail
I paid up my data account with Vodacom on the 29th of September 2021, after calling them on the same day to get the amount required to pay it up(settle it). I was told that I could call back after a few days in order to cancel it when the payment reflects as I no longer want this account. Upon following up with Vodacom today the 13th of October, the following transpired: 1. Spoke to Precious at Cancelations at 11:26, who informed me that the payment from 29 September didn't reflect and that my account was now in pre-legal awaiting handover. She then told me to speak to Billing/Collections department in order for them to allocate the payment. 2. I call Collections immediately after speaking to Precious and spoke to a lady called Ntokozo who told me that she can see that payment was made and that she would update it for all departments to see and that I should call back Cancelations department at around 13:00 as the payment will take up to 2hrs to reflect. 3. I call back Cancelations at about 15:43 and speak to a gentleman called Gavin. Gavin denies what Ntokozo said about the 2hrs and says it actually takes 12 - 48hrs for payment to reflect, so I need to call back again after that time delay has lapsed. First he said I can't cancel the contract prior to it lapsing, which it has, in June already. Last I checked one pays a penalty if it's a case of cancelatiion of the contract before it lapses. He also said that the contract goes on month to month after it has lapsed and it has not been canceled and I get billed for that. How do I get billed for a service I did not receive. I can't remember when last Vodacom allocated data to me, which I do not want by the way. Mind you this is a payment that was made about 15days ago and its negatively affecting my credit scoring, but still no proper allocation of it by Vodacom. I want this issue resolved and my contract canceled so that I can go back to using my number on prepaid. I want nothing to do with Vodacom anymore. You have failed dismally as a service provider. I actually trusted you guys, but your service is appalling to say the least.
106 replies
57 months ago
Shiny on the outside. Rotten on the inside
2021 19:40 Currently staying here for a week. Regretted it from the moment I checked in yesterday. No clear sign of a Reception. You get inside and reception is the kitchen. Unwelcoming managing staff, especially the girl with dreadlocks that seems to be running the establishment. There was an issue with my bookings - their fault and she had an attitude and didn't even apologize for the mistake they made, she just gave me this annoyed look and walked away after swearing at the staff in front of me. I'm inside the house and it's noisy until late in the night. Doors banging, kitchen noise, the works. Their communication regarding meal times and arrangements sucks. You ask for something - an iron in this case and just wait with no feedback and no iron. Thank goodness I'm here on a work trip otherwise I would never stay here again. The beautiful rooms, don't make up for the horrible reception and service.
0 replies
68 months ago
Planet54 total failure of customer
I placed my order with Planet54 on 20 August 2020. On 01 September I got a message stating that Fast and Furious couriers would deliver my parcel within 48hours. I've been tracking my parcel online and kept seeing that the parcel kept going back to the bay. I called Fast and Furious couriers this Wednesday and was informed that the parcel wasn't delivered due to a wrong address. When I asked the gentleman to confirm the address it was indeed the correct one. Only difference is there was a company name before the address, which I do not know. He informed me that he would update the details and I would get my parcel yesterday, which was Thursday. Until today, no parcel. I called Fast and Furious couriers again this morning and spoke to Whitney, who also said wrong address. I said to her the address is correct and she confirmed it. I asked why didn't the courier call me beforehand or when they got to the address, but couldn't find the company. She then tells me Planet54 gave them an incorrect telephone number for me. She confirmed my address and took my cellphone number and said she would update the details on their system and that my parcel would be delivered on Monday, because they don't have any vehicles available today to deliver my order. Utterly useless and appalling service. So had I not called to follow up, they would just keep the parcel, because they didn't even have the brains to call Planet54 to reach me when they couldn't get the parcel delivered. Planet54 also doesn't do any follow-up to check if their customer has indeed received their order or not. In this day and age, disappointing.
53 replies
Review Distribution
5 Star
2 (15.384615384615385%)
4 Star
1 (7.6923076923076925%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
10 (76.92307692307692%)