Unsatisfied and angry

I have been approved for rental I paid my deposit on time, on Tuesday I was told the cleaning team would come clean the place and fix everything that needed fixing. I gave them a week to do that when I was ready to move in nothing was done I had to do the cleaning myself, I moved in and waited for them to come paint and fix the cupboards, they came on day one that was Wednesday and told me the paint was not enough for my place, Thursday they came and paint, when I asked about the old mat that was used by the previous owner for 13 years and it's so filthy dirty they guy told me to use my vacuum machine to clean the mat. On Friday I expected them to come fix the broken old cupboard they didn't show up. I called the office several times that I don't have the water keypad, France who works with those promised to bring me one till date nothing and as I write here I'm out of Water. What kind of treatment is this, are they leaving like this in their homes or asking as they are comfortable and the money in their account all is well with them.