Elvey. Just another greedy corporate selling a **** product.

Shocker! Sold me a piece of **** DSC NEO alarm panel. No functional panic button Apparently it’s military grade bank security that only requires biometrics the first time you login. Thereafter it’s a four digit PIN code. Really? And don’t expect the panel to arm or disarm within three minutes of arming or disarming.

Next Elvey will lecture you on the topic of the alarm system, stating that a remote control panic is the best. Like I really want to walk around with a panic button around my neck. Rather issue me with an AK47 that I can carry around for when the alarm does not arm.

Panic button: surely there should he a panic button on the front screen of the app for quick access in an emergency? Further to this, the panic button is only visible under the “Burglary” section for 24 hours after the alarm has been activated. This does not seem to make sense. Duress code: the app is secured using the smart phone’s biometric security. Connect alarm insists on an additional pin code to access the app, yet does not have functionality to load a duress code. The issue here is that BOTH the phone’s biometric security and the Connect Alarm’s access pin code can be bypassed if an assailant has a gun to one’s head. Here the use of a duress code will send a silent signal and alert armed response.

Next, Elvey will threaten to deny warranty claims citing that a third party had touched their panel. What’s of interest is that said third party is in possession of an Elvey issued training certificate, certifying they to touch the panel.

Typical, pathetic, useless corporate that is hoping to peddle a non-functional alarm panel because they bought a dud.

Military grade bank security being their pathetic ethos.

Stay away from Elvey (especially if your installer buys from them because they will throw your installer under the bus. Stay away from the DSC NEO like it was covid 2022.