ES
Elvey Security Technologies
Claimed Business
ES
Elvey Security Technologies
Claimed Business
0 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
TrustIndex
0
Score
Ranking
#8
in Security
NPS Score
0
Recommended: Unlikely
Recent reviews (0)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
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Neil E
1 reviews | Active since Jan 2020
9 Oct 2024, 06:33
Elvey - your friend in "get lost" company policy
Take my word for them, they do not care about anybody's security or lives. When a camera gives problems they DO NOT REPLACE it even if it is new and they do not give a ETR and takes up to 8 weeks to repair if you are lucky. I am told that any complaint just gets pushed aside and it like water off a ducks back. PLEASE DO NOT USE them.
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Neil E
1 reviews | Active since Jan 2020
9 Oct 2024, 06:33
Elvey - your friend in "get lost" company policy
Take my word for them, they do not care about anybody's security or lives. When a camera gives problems they DO NOT REPLACE it even if it is new and they do not give a ETR and takes up to 8 weeks to repair if you are lucky. I am told that any complaint just gets pushed aside and it like water off a ducks back. PLEASE DO NOT USE them.
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BF
Bern F
1 reviews | Active since Jan 2020
2 Feb 2023, 10:22
Highly unprofessional
Highly unprofessional. After 9 emails back & forth discussing my security needs and getting a quote, I travel 200km to purchase goods and I'm told that because I'm not one of their clients, they will not sell to me. This is information that could have been conveyed to me prior to me traveling all the way to Nelspruit. They made no attempt to rectify the issue. An absolute waste of time and money.
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Bern F
1 reviews | Active since Jan 2020
2 Feb 2023, 10:22
Highly unprofessional
Highly unprofessional. After 9 emails back & forth discussing my security needs and getting a quote, I travel 200km to purchase goods and I'm told that because I'm not one of their clients, they will not sell to me. This is information that could have been conveyed to me prior to me traveling all the way to Nelspruit. They made no attempt to rectify the issue. An absolute waste of time and money.
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Replies (0)NZ
Nevelle Z
1 reviews | Active since Jan 2020
18 Nov 2022, 20:57
Elvey. Just another greedy corporate selling a **** product.
Shocker! Sold me a piece of **** DSC NEO alarm panel. No functional panic button Apparently it’s military grade bank security that only requires biometrics the first time you login. Thereafter it’s a four digit PIN code. Really? And don’t expect the panel to arm or disarm within three minutes of arming or disarming. Next Elvey will lecture you on the topic of the alarm system, stating that a remote control panic is the best. Like I really want to walk around with a panic button around my neck. Rather issue me with an AK47 that I can carry around for when the alarm does not arm. Panic button: surely there should he a panic button on the front screen of the app for quick access in an emergency? Further to this, the panic button is only visible under the “Burglary” section for 24 hours after the alarm has been activated. This does not seem to make sense. Duress code: the app is secured using the smart phone’s biometric security. Connect alarm insists on an additional pin code to access the app, yet does not have functionality to load a duress code. The issue here is that BOTH the phone’s biometric security and the Connect Alarm’s access pin code can be bypassed if an assailant has a gun to one’s head. Here the use of a duress code will send a silent signal and alert armed response. Next, Elvey will threaten to deny warranty claims citing that a third party had touched their panel. What’s of interest is that said third party is in possession of an Elvey issued training certificate, certifying they to touch the panel. Typical, pathetic, useless corporate that is hoping to peddle a non-functional alarm panel because they bought a dud. Military grade bank security being their pathetic ethos. Stay away from Elvey (especially if your installer buys from them because they will throw your installer under the bus. Stay away from the DSC NEO like it was covid 2022.
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Nevelle Z
1 reviews | Active since Jan 2020
18 Nov 2022, 20:57
Elvey. Just another greedy corporate selling a **** product.
Shocker! Sold me a piece of **** DSC NEO alarm panel. No functional panic button Apparently it’s military grade bank security that only requires biometrics the first time you login. Thereafter it’s a four digit PIN code. Really? And don’t expect the panel to arm or disarm within three minutes of arming or disarming. Next Elvey will lecture you on the topic of the alarm system, stating that a remote control panic is the best. Like I really want to walk around with a panic button around my neck. Rather issue me with an AK47 that I can carry around for when the alarm does not arm. Panic button: surely there should he a panic button on the front screen of the app for quick access in an emergency? Further to this, the panic button is only visible under the “Burglary” section for 24 hours after the alarm has been activated. This does not seem to make sense. Duress code: the app is secured using the smart phone’s biometric security. Connect alarm insists on an additional pin code to access the app, yet does not have functionality to load a duress code. The issue here is that BOTH the phone’s biometric security and the Connect Alarm’s access pin code can be bypassed if an assailant has a gun to one’s head. Here the use of a duress code will send a silent signal and alert armed response. Next, Elvey will threaten to deny warranty claims citing that a third party had touched their panel. What’s of interest is that said third party is in possession of an Elvey issued training certificate, certifying they to touch the panel. Typical, pathetic, useless corporate that is hoping to peddle a non-functional alarm panel because they bought a dud. Military grade bank security being their pathetic ethos. Stay away from Elvey (especially if your installer buys from them because they will throw your installer under the bus. Stay away from the DSC NEO like it was covid 2022.
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Replies (0)EH
Eric Hen-Boisen
1 reviews | Active since Jan 2020
4 May 2018, 11:04
Lack of service and PR relations
Handed a gsm unit, which is used by my customer for safety purpose, in for repairs at Nelspruit branch about four ,going on five, weeks ago and was told that I would have an answer in two weeks.?//??????After even speaking to the manager of the branch , I was told that this is how things work and they cannot do anything about it???????????So now my customer is vulnerable for his safety and all I got told again is that they do not know where my repair is . ANYONE OUT THERE, THAT CAN HELP
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Eric Hen-Boisen
1 reviews | Active since Jan 2020
4 May 2018, 11:04
Lack of service and PR relations
Handed a gsm unit, which is used by my customer for safety purpose, in for repairs at Nelspruit branch about four ,going on five, weeks ago and was told that I would have an answer in two weeks.?//??????After even speaking to the manager of the branch , I was told that this is how things work and they cannot do anything about it???????????So now my customer is vulnerable for his safety and all I got told again is that they do not know where my repair is . ANYONE OUT THERE, THAT CAN HELP
0
Replies (0)