NV
Nevelle Z
Active since Aug 2018
8
Reviews
0
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Reviews
8 reviews4 months ago
Capitec refuses to return *****ulent debit order.
Cancel with Afrihost due to sale of house. New owner requests that I rather transfer my Afrihost account to him to prevent downtime. No problem, however some issue between Openserve and vuma has the transfer fail. No communication with me. Afrihost delivers a new modem to the new owner at his new house, then loads my credentials onto the modem, debits my bak account for the months premium. Then asserts the “calendar months notice clause” thus requiring me to pay two months for an internet connection for a third party. Capitec Bank refuses to return the debit order citing that I have an agreement in place with Afrihost - like I have an agreeent to pay for a third parties internet connection using my login credentials on his new Afrihost supp**** modem. Capitec can not be trusted to attend to *****.
106 replies
4 months ago
Paying for a third party fibre line courtesy of Afrihost
Useless! eight years with Afrihost cancelled with three months notice as I sold my house. new owner requested that I transfer the fibre account to him rather than cancelling. did that; some issue between Openserve and vuma Afrihost don’t effect the transfer, but do register a new account for the new owner, delivered a router to him, loaded my credentials onto his router. and then debited my bank account now refuse to do anything other than apply the “calendar months notice rule, aka ***** two months premium from me. You really can't make this **** up
0 replies
18 months ago
Dishonest & *********
My loss ratio: Under 10% Minor ding on my vehicle, lodge a claim Insurance assessor: R6000 I negotiate with panel beater: R4000 Hollard insists that I sign an indemnity / waiver for the repair. I sign the waiver, effect the repair. Hollard wants PoP before settling R6000 less excess (R3000). Hollard decides to recalculate: R4000 less excess = R1000 ********* & dishonest. Broker enjoying no sense of reason with Hollard. I am looking for an alternative insurer. Also lodging with the insurance Ombud.
53 replies
31 months ago
*********** and unwilling to assist
Ordered EXPRESS delivery. Parcel collected on Wednesday. Delivery scheduled for Friday 11h00. Driver “ran out of time”. Saturday “the branch (Port Shepstone) is closed. We cannot help you. We cannot transfer you to a team leader or a branch manager. Delivery has been rescheduled for Monday”.
0 replies
41 months ago
Elvey. Just another greedy corporate selling a **** product.
Shocker! Sold me a piece of **** DSC NEO alarm panel. No functional panic button Apparently it’s military grade bank security that only requires biometrics the first time you login. Thereafter it’s a four digit PIN code. Really? And don’t expect the panel to arm or disarm within three minutes of arming or disarming. Next Elvey will lecture you on the topic of the alarm system, stating that a remote control panic is the best. Like I really want to walk around with a panic button around my neck. Rather issue me with an AK47 that I can carry around for when the alarm does not arm. Panic button: surely there should he a panic button on the front screen of the app for quick access in an emergency? Further to this, the panic button is only visible under the “Burglary” section for 24 hours after the alarm has been activated. This does not seem to make sense. Duress code: the app is secured using the smart phone’s biometric security. Connect alarm insists on an additional pin code to access the app, yet does not have functionality to load a duress code. The issue here is that BOTH the phone’s biometric security and the Connect Alarm’s access pin code can be bypassed if an assailant has a gun to one’s head. Here the use of a duress code will send a silent signal and alert armed response. Next, Elvey will threaten to deny warranty claims citing that a third party had touched their panel. What’s of interest is that said third party is in possession of an Elvey issued training certificate, certifying they to touch the panel. Typical, pathetic, useless corporate that is hoping to peddle a non-functional alarm panel because they bought a dud. Military grade bank security being their pathetic ethos. Stay away from Elvey (especially if your installer buys from them because they will throw your installer under the bus. Stay away from the DSC NEO like it was covid 2022.
0 replies
43 months ago
Netstar does not track vehicles, they collect debit orders.
1. My insurance insisted that a tracking device be installed into my vehicle. 2. I contacted Netstar accordingly. They arranged a three year contract and dispatched an installation team. 3. I enquired as to how I would know that my device was functioning correctly; the feedback I got was that I would have to call Netstar every six months and ask them to test the tracking unit. This is somewhat inadequate because they should be monitoring their own equipment... 4. After about three months I received a WhatsApp from the Netstar Bot that alluded to an efficient and automated testing and tracking process. I decided that it would be appropriate to check that my device was working. NOTHING on the the list of options offered by the WhatsApp bot worked, including a location of my vehicle. 5. I phoned Netstar and requested that they test my unit. They confirmed that the unit was not functioning. I requested that they attend to that urgently. It took another two phone calls over the next two weeks before an installation company phoned me back. They never pitched up to repair / replace the unit. 6. I then, over the next several weeks, sent multiple emails to Netstar. I received responses to none. 7. I reported the issue to my insurance broker. He advised that he had a contact at Netstar, and that he would try to get the matter attended to. Netstar never responded to any one of the the three emails that my broker sent to them. 8. I cancelled my Netstar debit order. 9. Netstar changed the reference number on the debit order, and debited my bank account again. Again, I reversed the debit order. 10. Netstar then changed the value of the debit order, and debited my account. I reversed the debit order. I instructed my bank to block and and all debit attempts from Netstar. 11. Next I received a phone call from a debt collection agency (not Netstar)... 12. I explained the situation to them and requested that they assist me in remedying the problem. They said that they would do so, but I never heard back from them, or NetStar. 13. Every two months I receive an updated statement from Netstar, and it must be noted that Netstar only reflects two months debits as outstanding. Presumably this is because they have sold my two months of unpaid debt to a debt collection agency. 14. My list of emails sent to Netstar now tops 16. I did receive three phone calls from Netstar, however as soon as I answered, the call would cut off. Within 48 hours thereafter I would receive a call from a debt collection agency, so presumably Netstar was not interested in speaking to me, rather to confirm that my cellphone number was still active. 15. After 12 months, Netstar once again debited my account. I queried this with my bank, and they advised that a block on a debit order is only in force for 12 months. Netstar had waited for this to lapse, and then debited me. I once again reversed the debit order and instructed my bank to block Netstar. 16. The calls from debt collection agencies now roll in at about two per week because presumably the debt collection agencies are now selling the debt that they bought from Netstar to other debt collection agencies. 17. My numerous requests that the Netstar legal department engage me have not been considered. This, in my opinion, is an admission of guilt on the part of Netstar. The fact of the matter is is that Netstar are in breach. They do not wish to engage my on this because they will lose. They continue to make money by illegitimately selling my debt to debt collection agencies. Essentially they are ripping off the debt collection agencies too. Netstar can not deny full knowledge of their (in my opinion) willful fraudulent conduct. It would appear that this matter is only going to conclude once my three year contract has lapsed.
266 replies
66 months ago
Netstar vehicle tracking fiasco
Netstar do not respond to emails. Their Whatsapp bot is not able to perform any functions other than to log a query with customer service. Their tracking device in my vehicle is not working. They have not been able to get a fitment centre to contact me to replace the faulty unit. Customer service only sent me one message in response to their bot logging a query. Due to their tracking device no functioning, my insurance has added 5% to my excess should me vehicle be stolen or hijacked. Netstar have not responded to emails from my insurer in this regard. Netstar have failed to send me a copy of my contract with them - that after 14 months. So what else should I do? Should I just keep paying my monthly premium in light of the above? No. So I returned Netstar's debit order. Did that wake Netstar up and have them contact me? No. It took all of 13 days after I returned their debit order for their debt collection agency to contact me in order to "make a payment" plan. The usual heavy-handed "we are going to black list you" BS went down. I asked the debt collection agency if I could forward all 16 of my unanswered emails to them so that they could try to get their client (Netstar) to contact me. They flat out declined to consider this option. I am not sure that Netstar could be any more useless if they tried.
56 replies
93 months ago
Vehicle tracking scam...
Matrix vehicle tracking. Entered into a three year agreement in 2013. Matrix never once contacted me as regards renewal of contract / upgrade or downgrade / battery replacement on transmitter unit. 1. After requiring to replace the R8000 battery in my Audi for the second time in two years I was advised to check the status of the battery on my Matrix tracker unit. It turns out that the batteries on such units typical last around two years. The battery in my unit is now into its seventh year... Thanks Matrix for putting me R16000 out of pocket. 2. After the initial three year agreement the unit itself has been fully paid for, so a reduction in monthly premium would be expected. This did not and has not happened in the last three years. No one from Matrix contacted me in this regard. 3. I contacted Matrix as regards cancelling my contract and having their unit removed from my vehicle. The immediately offered to upgrade my package for free and reduce my monthly premium from R393pm to R217pm. It turns out that they changed the pricing structure on their packages and did not bother to contact me to adjust it accordingly. I enquired as to the price of the MX2 unit (currently installed in my vehicle) and was quoted R201pm. So get this, I have been paying almost double for my monthly subscription for probably three years... 4. When I contacted Matrix about cancelling my contract and having the unit removed, I was slapped with the usual "you have to give one month's notice and there is a R500 charge to remove the unit from your vehicle", not to mention the cursory "hiding behind our terms and conditions" stance. Wow! 1. Bad service. 2. inept or corrupt accounting. 3. Wilful negligence as Matrix must very well know that the batteries on their units have a finite lifespan - and they must also know of the deleterious effect that a worn out tracking unit battery has on the vehicle's battery. 4. Total lack on conscience or concern when attempting to remedy this problem with them no less than eight times on the phone. 5. Sociopathic disregard for their sociopathic greedy conduct. As a rough calculation, I am at least R21000 out of pocket. Thanks soooo much Mix Telematics...
371 replies
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