Disgusting & *********** Service

We booked this venue for our son's birthday and were horrified at the substandard level of service.

1. The mic was not working and only resolved more than 1.5 hours after our function should have started 2. The bar inside the function was set up more than 1 hr after the function was supposed to start 3. The veg dish (Asian stir fry with noodles) was not included with the food. I had to speak to the chef who was completely confused. Then later when he looked at the list he said it must have been delivered to the other function. It was finally brought to the function more than an hr later by which time the guests had completed eating and it was returned untouched. 4. 2 jugs of juice were paid for per table. Only 1 per table was delivered and then not to all tables 5. There was an issue with the power. The Dj was inoperable for some time – our guests had to try and resolve the problem. 6. We were advised that only the venue’s DJ could be used and paid for same. However this was not the resident DJ – just someone asked to stand in. He had a poor choice of music, could not handle the sound equipment issues and our guests had to step in. 7. Our functions started almost 2 hours after the scheduled time. 8. The main bar was filthy, with boxes, coffee cups, etc on top. We had to instruct the staff to clean up.

The first two hours we the parents spent running after the manager and staff who were completely confused and ***********.