*****ulent Policy and Urgent Request to Correct Beneficiary – Emerald Life

My name is Lindelwa Sijentu one of Ms. Nowisile Cordelia Sijentu’s daughters, and I am writing to raise a very serious and painful concern regarding my mother’s funeral policy with Emerald Life.

Some time ago, two ladies from Emerald Life visited my mother and her sister at home and convinced them to take out funeral policies. Unfortunately, they were misled into opening these policies. When we later reviewed my mother’s policy, we discovered that the beneficiary listed under her name was a person called Mlamli Sijentu from Tsakane, someone we do not know and have no family relationship with whatsoever.

We immediately contacted Emerald Life to understand how this happened. The company insists that my mother “consented” to this, but that is impossible. How can she have knowingly assigned a complete stranger as her beneficiary? This is highly suspicious and feels *****ulent.

What makes this situation even more heartbreaking is that the policy premiums are being deducted from my mother’s old age grant every month. She has been paying for years.

We decided to keep the policy active but requested to change the beneficiary to one of her biological daughters, Ms. Andiswa Patricia Sijentu, so that the funds go to the rightful family. We were told that my mother must make this change herself. Unfortunately, she is currently hospitalized, having suffered a stroke and developed a blood clot in her brain. She is in no condition to make calls or handle any administrative matters herself.

As her children, we are willing to provide every necessary document including her ID, medical proof, and affidavits to verify our relationship and assist in correcting this issue. We are urgently appealing to Emerald Life to:

Investigate how this unknown individual, Mlamli Sijentu, was added as a beneficiary.

Allow the family to update the beneficiary to Ms. Andiswa Patricia Sijentu with ID 8504140320089

Ensure that no payout is made to anyone outside the immediate family.

This situation has caused our family enormous emotional distress. It is devastating to see our mother’s hard-earned pension money being taken for a policy that was clearly mishandled and possibly opened under *****ulent circumstances.

Main member name and ID: Nowisile Cordelia Sijentu 5012190689083 *****ulent Beneficiary: Mlamli Sijentu from Tsakane

We hope that Emerald Life will handle this matter with urgency, integrity, and compassion, and assist us in ensuring that our mother’s policy rightfully benefits her children.