TP
Thandiwe P
Active since Apr 2015
16
Reviews
0
Industries
Reviews
16 reviews5 months ago
*****ulent Policy and Urgent Request to Correct Beneficiary – Emerald Life
My name is Lindelwa Sijentu one of Ms. Nowisile Cordelia Sijentu’s daughters, and I am writing to raise a very serious and painful concern regarding my mother’s funeral policy with Emerald Life. Some time ago, two ladies from Emerald Life visited my mother and her sister at home and convinced them to take out funeral policies. Unfortunately, they were misled into opening these policies. When we later reviewed my mother’s policy, we discovered that the beneficiary listed under her name was a person called Mlamli Sijentu from Tsakane, someone we do not know and have no family relationship with whatsoever. We immediately contacted Emerald Life to understand how this happened. The company insists that my mother “consented” to this, but that is impossible. How can she have knowingly assigned a complete stranger as her beneficiary? This is highly suspicious and feels *****ulent. What makes this situation even more heartbreaking is that the policy premiums are being deducted from my mother’s old age grant every month. She has been paying for years. We decided to keep the policy active but requested to change the beneficiary to one of her biological daughters, Ms. Andiswa Patricia Sijentu, so that the funds go to the rightful family. We were told that my mother must make this change herself. Unfortunately, she is currently hospitalized, having suffered a stroke and developed a blood clot in her brain. She is in no condition to make calls or handle any administrative matters herself. As her children, we are willing to provide every necessary document including her ID, medical proof, and affidavits to verify our relationship and assist in correcting this issue. We are urgently appealing to Emerald Life to: Investigate how this unknown individual, Mlamli Sijentu, was added as a beneficiary. Allow the family to update the beneficiary to Ms. Andiswa Patricia Sijentu with ID 8504140320089 Ensure that no payout is made to anyone outside the immediate family. This situation has caused our family enormous emotional distress. It is devastating to see our mother’s hard-earned pension money being taken for a policy that was clearly mishandled and possibly opened under *****ulent circumstances. Main member name and ID: Nowisile Cordelia Sijentu 5012190689083 *****ulent Beneficiary: Mlamli Sijentu from Tsakane We hope that Emerald Life will handle this matter with urgency, integrity, and compassion, and assist us in ensuring that our mother’s policy rightfully benefits her children.
0 replies
12 months ago
Exceptional Service
I'm very happy with the service. I received my parcel a day before the requested date. I'm very happy. Thank you so much Gift Lady.
0 replies
24 months ago
Bad Service
I'm extremely unhappy with the way Fashion Fusion has dealt with my issue. I called them yesterday after trying so many times to get through. I got through to one lady, i told her that i bought 2 coats online but they are both small so i'd like to make a size exchange. I asked her if i could return them to their store which is close to where i work she said i'll have to present a receipt which she will forward to my email address. I am still waiting even now. I called again this morning it keeps saying all their consultants are busy.
0 replies
25 months ago
Long wait for spectacles
I'm highly disappointed with the service received from Spec savers Gugulethu thus far. I got the eye test done and my specs were ordered, i got an sms to say they were ready the following week which was great but my issue now is that i returned my main specs for them to change the frame, i didn't think it would take longer than a month to do so since the first order came through extremely quicker. I'm struggling as i work infront of a computer every day so my eyes are suffering. This is now the 2nd month and my specs are still lingering somewhere. I have been calling to follow up but being told the hold up is at the Lab. Can this please be sorted out as soon as possible. Thank you
53 replies
28 months ago
Unhappy with service
I bought a Hisense fridge 2022 September. Batch NO. B -CS9M FM H370BMI -WD. The fridge constantly needs regassing. I laid a complaint with OK furniture at Phillipi the junction Mall where I bought it. The technicians came to regass but I'm experiencing the same issue 3 months down the line. My food is rotting because the fridge no longer goes cold,even the freezer is too warm even setting it to the highest number does not work. It's too soon for the fridge to be needing regassing so much and yet it's still under warranty. Kindly resolve this with the store as soon as possible.
58 replies
37 months ago
PATHETIC SERVICE
This is by far the worst company ever. Saturday when no one was home 2 technicians jumped from my neighbor's yard into mine to remove the wifi pole and other equipment. Firstly there was no communication from Jenny internet that they were going to come and remove their equipment. I could no longer afford to pay the wifi and i communicated this to them. My DSTV is no longer playing because of what those technicians did. They better come back and fix the nonsense they started. I had no problem with you guys taking back the equipment but not to enter my yard without any supervision. I cannot watch TV due to the negligence of your technicians. I need this attended to ASAP. I'm not going to pay for a dstv installer to come and fix the issue. Those 2 guys you sent to my house must come back and attend to the matter or I'll take this further.
106 replies
52 months ago
DEATH CLAIM NOT PAID OUT
Good Day, I'm highly dissatisfied with the way capitec dealt with my death claim. My Mother passed away on the 10th of December 2021. I made a claim to Capitec as my Mother was covered for an amount of R50000. I made the claim at the Vangate branch. A day later i was told my Mother died during the waiting period and that they needed a certain document to wave the waiting period which i submitted when i made another claim. A week later when i checked on my Capitec app the status just said claim invalid. No one from capitec called me to advise why this is so. I believe the are underwritten by Centriq Life which is the company that does all the insurance pay outs. It was extremely difficult to bury my Mother as i was reliant on this policy to assist with the burial. I couldn't even erect a Tombstone for her due to this pathetic service from capitec. Seeing that they are still not willing to payout I'd like them to cancel the policy i have with them and return the premiums that I've paid so far because i wouldn't want another payout struggle in future when i pass away or any of the family member's I have covered under this policy. It's easy for them to just keep deducting money from my account but when it's time to pay out it's excuse after excuse. I've been a loyal capitec client for a long time and this is the thank you I get. Pathetic
106 replies
56 months ago
POOR SERVICE OK FURNITURE MITHCELLS PLAIN TOWN CENTER
I bought a coffee table from OK Furniture Mitchells Plain (Town Centre) on the 20th of July 2021, 3 weeks after the table started falling apart, the quality was not what i thought it was, I took it back, I was told it would be sent to the supplier for an assessment. I waited for 4 weeks without any communication whatsoever from them i had to call them myself. I spoke to a Lady who transferred me to some other guy who then transferred me to someone else, who then transferred me to Gershwin who was the Sales Person from the Beginning, He told me he is still waiting on feedback from the supplier and said he'd call me back around lunch the same day. He called claiming that the supplier would be bringing the table back to the store the following day, I told him i don't want the table anymore i want my money back. He said he'll have to speak to his manager who was in a meeting that day. He never called me back. I called again a few minutes ago spoke to a Lady called Melanie who said she'd call me back in 5 minutes. Still no response. I NEED MY MONEY BACK BEFORE BY TODAY. THE BELOW ARE THE DETAILS ON THE RECEIPT RECEIPT NUMBER: 827860 DATRE: 2021/07/20 CASHIER: BCA02 BRANCH: 0813 MITHCELLS PLAIN POK FURNIT TEL: 0213782040 PRINTER: EP05 CUTOMER NAME: THANDI PHUTEGO ACCOUNT SUB: 8139/522404/01 I AM NEVER PURCHASING ANYTHING FROM THAT STORE AGAIN. PLEASE RETRUN MY MONEY
0 replies
97 months ago
Terrible service from Volkswagen
2 weeks back i booked my car in at Barons Claremont Cape Town, My polo vivo 2016 car radio froze and stopped working. there was no display and no audio coming out but the radio could still switch on and it still could pick up Bluetooth. I booked the car in and they worked on it for the entire day. I was then contacted by Zukile the service adviser who told me that the warranty won't cover it because they saw liquid spillage on the radio, don't know how that happened because no one is allowed to eat or drink in my car, how liquid got onto the radio i do not know. I fetched the car, started the engen and the radio wouldn't switch on, it's completely dead now whereas when i took it in it was still switching on but had no display and audio coming out. I need this to please be rectified as i'm still without a radio. I was told a new radio would cost me 7000 which i think is ridiculous. If they can't fix it then replace it with a new one coz the car is still under warranty.
0 replies
97 months ago
Bad service
Hi there, I've been trying to contact Volkswagen Claremont with regards to my vehicle that has been there the entire day, It went in for radio repairs and I still haven't received any feedback as to what's happening . I was told it would be ready at 5 today. No one has called me as yet. My service provider name is Zukile ...buses are striking tomorrow and u will not have transportation to work, I have called Volkswagen claremont twice a few minutes ago. When they put me through his phone just rings without answer. I need my car before close of business today please. Its a 2016 polo vivo trendline with registration cf115651.
0 replies
Review Distribution
5 Star
3 (18.75%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (6.25%)
1 Star
12 (75%)