50% Debt Rehabilitation app**** wrongly

I app**** for a debt rehabilitation at Emfuleni local Municipality on 21 April 2025, and my balance was R121738.52 and I received few calls from Emfuleni requesting to pay half the amount and I paid R61k as per telephone instruction and I was informed that the amount reflects and that I should go to Seipati to sign the debt rehabilitation agreement form. I went to Seipati Marabe on monday on 21 May 2025 and she informed me that she doesn't see my form and i should come back on Thursday since the new offer doesn't have many heavy terms and conditions. My electricity got cut off on 29th May, and i drove to Emfuleni vanderbijlpark offices. I was informed that my debt as at May was R128321.6, and I was required to pay R68944 immediately or within 7 days. I paid R68944 on 29 July 2025 since I required reconnection. The R61000 already paid was not counted, and it fell off. Gilbert informed me that I should go to the dispute department. I am highly frustrated and disappointed by the way the 50% discount was handled. I paid R68944 and R61000 from a debt of R128322.6, and it means I was never offered a 50% discount, and I paid my municipal rates in full. I kindly request that Emfuleni refund me my R61000 since I paid off the R68944 under duress since I needed reconnection and that I do not stay in Vaal. Let Municipality apply the conditions stated in the debt rehabilitation agreement and stop taking advantage of me.