Emirates Office Unable to assist with holiday booking!

I started making enquiries to Emirates Holidays in SA and because of the sum of money to be spent for a 2 week holiday i had a couple of enquiries and followups to my initial request for a quotation. After contacting Emirates Global to follow up as to why the agent hasnt bothered responding to my enquiries for booking they said its in the hands of SA Emirates Office and they cannot help. I emailed global again asking them to please refer this matter to SA office so that my booking isnt delayed. Its now about a month and still no moving forward. Ive emailed again now and hoping for a response..... DOnt get me wrong i have flown more than enough on EMirates to always come back but this is not "Okay"