Emmeline's Fashion
Claimed Business
|1|8 Reviews (last 12 months)|This business does not respond to reviews
Emmeline's Fashion
Claimed Business
|1
8 Reviews (last 12 months)
Does not respond to reviews
AI Review Summary
Based on recent customer reviews, Emmeline's Fashion is facing significant customer experience challenges, particularly around order fulfilment and service interactions. Customers consistently mention extended delivery delays stretching well beyond promised timeframes, with many reporting non-delivery and unanswered queries via email and WhatsApp. A recurring theme is dissatisfaction with the owner's communication style, which shoppers describe as rude and unprofessional, especially when refunds or exchanges are requested. While a small number of buyers praise accurate sizing and quality cotton garments, concerns around refund refusals and perceived dishonesty dominate the feedback landscape.
Performance(last 12 months):
NPS Score
-100Unlikely
NPS Score
-100
Recommended: Unlikely
Review Distribution
1|8 Reviews
Sep '25 - Aug '26
Recent reviews (8)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceEL(N
Erika Lombard (nee Nel)
1 reviews | Active since Apr 2013
26 Apr 2026, 12:45
****!
Total ****! Ordered almost 7 weeks ago with no delivery and zero communication or response to queries and emails. Taking this further as they are doing nothing but ***** people's money. Sad that Payflex is affiliated with them.
Helpful (0)
|Replies (0)EL(N
Erika Lombard (nee Nel)
1 reviews | Active since Apr 2013
26 Apr 2026, 12:45
****!
Total ****! Ordered almost 7 weeks ago with no delivery and zero communication or response to queries and emails. Taking this further as they are doing nothing but ***** people's money. Sad that Payflex is affiliated with them.
0
Replies (0)HM
Henriette M
1 reviews | Active since Sept 2022
21 Apr 2026, 12:46
PAID FOR ORDER NOT DELIVERED
I placed an order more than a month ago and are still waiting for delivery. They are also not responding to emails
Helpful (0)
|Replies (0)HM
Henriette M
1 reviews | Active since Sept 2022
21 Apr 2026, 12:46
PAID FOR ORDER NOT DELIVERED
I placed an order more than a month ago and are still waiting for delivery. They are also not responding to emails
0
Replies (0)JO
Juanita O
1 reviews | Active since Mar 2026
26 Mar 2026, 20:11
****mers
I purchased 2 dresses 8 February still did not receive it, when I asked them for a refund as per their policy if you do not receive your package in 30 days you will get a refund, they told me no refund will be done. Now I'm emailing and chat on WhatsApp and no reply R 1,465.20 was paid in full and now they refuse to refund me and they do not deliver my items.
Helpful (0)
|Replies (0)JO
Juanita O
1 reviews | Active since Mar 2026
26 Mar 2026, 20:11
****mers
I purchased 2 dresses 8 February still did not receive it, when I asked them for a refund as per their policy if you do not receive your package in 30 days you will get a refund, they told me no refund will be done. Now I'm emailing and chat on WhatsApp and no reply R 1,465.20 was paid in full and now they refuse to refund me and they do not deliver my items.
0
Replies (0)mH
michael H
1 reviews | Active since Aug 2013
13 Mar 2026, 09:17
Daylight *******
Despite having previously done a review on hellopeter about this business accepting an order which was paid for and followed up on the said order it has still not been received neither have we had a courtesy of any reply so basically it appears they have ****** our money. Is there any other option available to us to force them to either send us the Item ordered or get them to refund
Helpful (0)
|Replies (0)mH
michael H
1 reviews | Active since Aug 2013
13 Mar 2026, 09:17
Daylight *******
Despite having previously done a review on hellopeter about this business accepting an order which was paid for and followed up on the said order it has still not been received neither have we had a courtesy of any reply so basically it appears they have ****** our money. Is there any other option available to us to force them to either send us the Item ordered or get them to refund
0
Replies (0)DM
Dawn M
1 reviews | Active since Jan 2021
8 Mar 2026, 22:07
BAD SERVICE FROM EMMALINES CLOTHING.
I am still waiting for my order placed a month ago! I’ve sent 2 emails with no feedback. I should have checked the reviews before ordering. There will definitely not be a next time.
Helpful (0)
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michael H
1 reviews | Active since Aug 2013
3 Mar 2026, 14:56
Ridiculous and unacceptable service.
Placed an order late December 25 with this company and despite having numerous calls and sending emails & whatsapps to Francois who has still not sent it despite promising to do so and offering every excuse under the sun. What a poor company to deal with so be careful when ordering from them as you are not likely to receive your order as they seem to be extremely dishonest
Helpful (0)
|Replies (0)mH
michael H
1 reviews | Active since Aug 2013
3 Mar 2026, 14:56
Ridiculous and unacceptable service.
Placed an order late December 25 with this company and despite having numerous calls and sending emails & whatsapps to Francois who has still not sent it despite promising to do so and offering every excuse under the sun. What a poor company to deal with so be careful when ordering from them as you are not likely to receive your order as they seem to be extremely dishonest
0
Replies (0)sB
CP
Cindy P
1 reviews | Active since Oct 2025
27 Oct 2025, 08:14
UNWORTHY OF ANY SUPPORT!
If it was an option, it would be NO STARS!! The owner of this company is the most unprofessional, rude person! I ordered 2 x pairs of jeans and when they arrived, one fitted and one didn't - different cuts. I asked to exchange 1 pair, for something else and was told "policy does not refund on change of heart. Why order them then"! They dont deserve to be in business!
Helpful (0)
|Replies (0)CP
Cindy P
1 reviews | Active since Oct 2025
27 Oct 2025, 08:14
UNWORTHY OF ANY SUPPORT!
If it was an option, it would be NO STARS!! The owner of this company is the most unprofessional, rude person! I ordered 2 x pairs of jeans and when they arrived, one fitted and one didn't - different cuts. I asked to exchange 1 pair, for something else and was told "policy does not refund on change of heart. Why order them then"! They dont deserve to be in business!
0
Replies (0)