Empire games

I am writing to formally express my dissatisfaction with the service I received from Empire Games.

I initially purchased a game from your store which was defective upon arrival. After multiple attempts to reach your team, I was eventually issued a repaired unit — not a new replacement. Despite continued communication via calls and messages, I was repeatedly ignored until a representative named Marlin finally acknowledged the issue and agreed to facilitate an exchange.

In an effort to get a response, I attempted to place a new order using a different number. Instead of resolving the matter professionally, I received a message accusing me of “*****ing the company.” This is not only false but deeply offensive. I am a paying customer who has been trying to resolve a legitimate issue for weeks. If anything, I feel that Empire Games is *****ing me — by selling a faulty product, delaying resolution, and then resorting to insults.

This experience has been unacceptable. I expect:

A full replacement with a new, working unit — not a repaired one.