Taken for a ride

I have taken up a funeral policy with this company on the 6/6/2025 as it was sold to us that it is affiliated with the government it is responsible for digitalizing the payslip system so naturally i had trust on the company but days later when i wanted to make changes on the policy i could not get hold of them.i even used their what's number to try and connect with them with no success i even called CAPITAL LEGACY SOLUTION cause the company is under written by capital legacy solution but could not be assisted.worse part i have not received the so called policy to date. The FSP no is 53395 for Empower Financial services while for capital legacy solution is 43826.As i no longer have faith on the company i would like them to immediately cancel the policy.