Empowered outsourcing solution a.k.a Useless Solutions

They seem to be outsourced by mtn. Ive been trying to get in contact with the agent Natasha who sold me my upgrade mtn contract. It seems almost impossible to reach them. Their number from google says we should email them. Why cant they have a real number, so we can actually speak to somebody who is willing to assist. All i want to find out is the type of mtn package that was sold to me. I promise, this is the last time i ever deal with upgrading an mtn contract telephonically. Im sure vodacom is better. If only mtn did not outsource any of their work, it will be such a beautiful network. Companies are really ruining the reputation of mtn