EO
Empowered outsourcing solutions
Unclaimed Business
EO
Empowered outsourcing solutions
Unclaimed Business
0 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
Ranked In Internet & Telecoms
#36NPS Score
0Unlikely
Ranking
#36
in Internet & Telecoms
NPS Score
0
Recommended: Unlikely
Recent reviews (0)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
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Belinda F
1 reviews | Active since Jan 2020
14 Mar 2025, 13:41
Empowered Outsource Solutions Cellphone contract ****
Empowered Outsource Solutions call centre called me to renew my cell phone package. After speaking to MTN I realised that the package they offered was not what I will be getting. I was not happy. I was within the 7 day cancellation period. MTN tried to assist me to get in touch with them to no avail. Mtn sent them an email to cancel but it still does not show on the system. I got given two numbers to call them on but now answer or voice mail. I found their website and there are no contact details there. I then found them on Facebook and I was shocked at how many comments there were that they are ****mers and nobody can get hold of them to cancel their contracts where they promised a deal and it was not what they got. This is very concerning as now I have to pay for a contract for 24 months and not have the adequate data/minutes I expected. I dont know how the cell phone networks bring these 3rd party companies is to market their products.
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Belinda F
1 reviews | Active since Jan 2020
14 Mar 2025, 13:41
Empowered Outsource Solutions Cellphone contract ****
Empowered Outsource Solutions call centre called me to renew my cell phone package. After speaking to MTN I realised that the package they offered was not what I will be getting. I was not happy. I was within the 7 day cancellation period. MTN tried to assist me to get in touch with them to no avail. Mtn sent them an email to cancel but it still does not show on the system. I got given two numbers to call them on but now answer or voice mail. I found their website and there are no contact details there. I then found them on Facebook and I was shocked at how many comments there were that they are ****mers and nobody can get hold of them to cancel their contracts where they promised a deal and it was not what they got. This is very concerning as now I have to pay for a contract for 24 months and not have the adequate data/minutes I expected. I dont know how the cell phone networks bring these 3rd party companies is to market their products.
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Mihlali M
1 reviews | Active since Jan 2020
31 Jan 2025, 10:26
MTN Empowered outsourcing solution is *****ulent company
On Black Friday last year I got a call from this company on behalf of MTN for a cheaper data contract upgrade. To my surprise I was billed R6383 this month from R2144 I was previously paying. Only to find out the agent signed me up on a wrong contract, billed a R2900 service fee and early contract upgrade fee he never mentioned. I would have never agreed to such! I’m so angry, this company is impossible to get ahold of you and MTN is unable to resolve anything done by them. MTN should terminate contract with this *****ulent company!
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Mihlali M
1 reviews | Active since Jan 2020
31 Jan 2025, 10:26
MTN Empowered outsourcing solution is *****ulent company
On Black Friday last year I got a call from this company on behalf of MTN for a cheaper data contract upgrade. To my surprise I was billed R6383 this month from R2144 I was previously paying. Only to find out the agent signed me up on a wrong contract, billed a R2900 service fee and early contract upgrade fee he never mentioned. I would have never agreed to such! I’m so angry, this company is impossible to get ahold of you and MTN is unable to resolve anything done by them. MTN should terminate contract with this *****ulent company!
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Kumaran N
1 reviews | Active since Jan 2020
9 Feb 2024, 13:45
Pathetic service from MTN's new sales centre
Horrible experience. Someone from this useless company called me for an upgrade and gave me the incorrect package. When I attempted to contact them and call back, even contacted MTN, nobody helped me. They all gave me the run around. Cancel your contract with MTN.
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Kumaran N
1 reviews | Active since Jan 2020
9 Feb 2024, 13:45
Pathetic service from MTN's new sales centre
Horrible experience. Someone from this useless company called me for an upgrade and gave me the incorrect package. When I attempted to contact them and call back, even contacted MTN, nobody helped me. They all gave me the run around. Cancel your contract with MTN.
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Nerisha P
1 reviews | Active since Jan 2020
25 Jan 2024, 12:53
Be careful of outsourcing companies on behalf of MTN
I don’t even know where to start, I’ve had my current number for almost 10 years I don’t understand why MTN can’t seem to help with cancelling my contract that was renewed by empowered outsourcing solutions. All I asked the lady was for LTE coverage instead of 3G and 5G since she didn’t do her part of her job I’m stuck with a sim card for 2 years.. it’s not like I called MTN they called me to extend my contract, mind you I was more then willing to port my number to Vodacom before this lady called.
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Nerisha P
1 reviews | Active since Jan 2020
25 Jan 2024, 12:53
Be careful of outsourcing companies on behalf of MTN
I don’t even know where to start, I’ve had my current number for almost 10 years I don’t understand why MTN can’t seem to help with cancelling my contract that was renewed by empowered outsourcing solutions. All I asked the lady was for LTE coverage instead of 3G and 5G since she didn’t do her part of her job I’m stuck with a sim card for 2 years.. it’s not like I called MTN they called me to extend my contract, mind you I was more then willing to port my number to Vodacom before this lady called.
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Radley Y
1 reviews | Active since Jan 2020
26 Oct 2022, 08:09
Be careful when upgrading your MTN contract via their outsourced call centres
Be very very careful of upgrading your MTN contact with this company. Still waiting months for them to get back to us about misrepresentation when we 'upgraded' our MTN contract with EOS. MTN Acc. dept also does not seem to be interested in assisting us even though they are billing us and tell us we need to deal with EOS directly
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Radley Y
1 reviews | Active since Jan 2020
26 Oct 2022, 08:09
Be careful when upgrading your MTN contract via their outsourced call centres
Be very very careful of upgrading your MTN contact with this company. Still waiting months for them to get back to us about misrepresentation when we 'upgraded' our MTN contract with EOS. MTN Acc. dept also does not seem to be interested in assisting us even though they are billing us and tell us we need to deal with EOS directly
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Anonymous
1 reviews | Active since Jan 2020
20 Sept 2022, 08:54
Empowered outsourcing solution a.k.a Useless Solutions
They seem to be outsourced by mtn. Ive been trying to get in contact with the agent Natasha who sold me my upgrade mtn contract. It seems almost impossible to reach them. Their number from google says we should email them. Why cant they have a real number, so we can actually speak to somebody who is willing to assist. All i want to find out is the type of mtn package that was sold to me. I promise, this is the last time i ever deal with upgrading an mtn contract telephonically. Im sure vodacom is better. If only mtn did not outsource any of their work, it will be such a beautiful network. Companies are really ruining the reputation of mtn
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Anonymous
1 reviews | Active since Jan 2020
20 Sept 2022, 08:54
Empowered outsourcing solution a.k.a Useless Solutions
They seem to be outsourced by mtn. Ive been trying to get in contact with the agent Natasha who sold me my upgrade mtn contract. It seems almost impossible to reach them. Their number from google says we should email them. Why cant they have a real number, so we can actually speak to somebody who is willing to assist. All i want to find out is the type of mtn package that was sold to me. I promise, this is the last time i ever deal with upgrading an mtn contract telephonically. Im sure vodacom is better. If only mtn did not outsource any of their work, it will be such a beautiful network. Companies are really ruining the reputation of mtn
0
Replies (0)