********* Business

If you want to deal with an ********* business that makes up new terms and conditions as they go along then Endotruss in Alberton Gauteng is the place to go to. I had the worst experience with Endotruss and the director, Mr Johan Nel, left plenty to be desired. He was rude, over-talked me and very dishonest.

I requested a roof quote from Endotruss who asked me to send them our architectural drawings which I sent to them. After two iterations of the quote, we came to an amount that we agreed on. I signed the acceptance contract and paid the required 60% deposit. They sent someone to the house a few days later to take some measurements then they came back with a revised quote which was almost 20% higher than the quote that I had accepted. I explained to them that this new amount is a lot higher than what I had budgeted and that I won’t be able to proceed. They agreed to give me back my deposit but it took them weeks to do so. There was a new excuse everyday about why the refund was delayed. When my frustration grew and I escalated the matter to Mr Nel, he argued and over-talked me. He said to me, “I shouldn’t actually give you your deposit back because other companies don’t do refunds but I’ll give you a refund and take a 15% handling fee”. Such a condition was not contained anywhere in the acceptance contract that I signed. A 15% handling fee or penalty for cancellation is a very material term in any contract which they should’ve stipulated upfront.

When I finally received my refund, they had helped themselves to a R 7 000 “handling fee” for driving from Alberton to Sandton to measure once. The other three roof companies that provided me with quotations measured the house before quoting and none of them identified a discrepancy between the built house and the drawings that I furnished them with nor did they charge me for measuring the house. Had Endotruss charged a call-out fee upfront in order to come and measure the house then that would’ve been a fair request but instead they helped themselves to my money after changing the terms of the signed contract. Endotruss claimed that the reason for the revised quotation was that my house had been built a whopping 40m2 bigger than the plans. That is a blatant lie. Such a huge discrepancy in the house size couldn’t and didn’t happen. They are ********* and have handled this process poorly. I am referring this matter to the Consumer Goods and Services Ombudsman.