LM
Lomile M
Active since Aug 2012
9
Reviews
0
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Reviews
9 reviews36 months ago
********* Business
If you want to deal with an ********* business that makes up new terms and conditions as they go along then Endotruss in Alberton Gauteng is the place to go to. I had the worst experience with Endotruss and the director, Mr Johan Nel, left plenty to be desired. He was rude, over-talked me and very dishonest. I requested a roof quote from Endotruss who asked me to send them our architectural drawings which I sent to them. After two iterations of the quote, we came to an amount that we agreed on. I signed the acceptance contract and paid the required 60% deposit. They sent someone to the house a few days later to take some measurements then they came back with a revised quote which was almost 20% higher than the quote that I had accepted. I explained to them that this new amount is a lot higher than what I had budgeted and that I won’t be able to proceed. They agreed to give me back my deposit but it took them weeks to do so. There was a new excuse everyday about why the refund was delayed. When my frustration grew and I escalated the matter to Mr Nel, he argued and over-talked me. He said to me, “I shouldn’t actually give you your deposit back because other companies don’t do refunds but I’ll give you a refund and take a 15% handling fee”. Such a condition was not contained anywhere in the acceptance contract that I signed. A 15% handling fee or penalty for cancellation is a very material term in any contract which they should’ve stipulated upfront. When I finally received my refund, they had helped themselves to a R 7 000 “handling fee” for driving from Alberton to Sandton to measure once. The other three roof companies that provided me with quotations measured the house before quoting and none of them identified a discrepancy between the built house and the drawings that I furnished them with nor did they charge me for measuring the house. Had Endotruss charged a call-out fee upfront in order to come and measure the house then that would’ve been a fair request but instead they helped themselves to my money after changing the terms of the signed contract. Endotruss claimed that the reason for the revised quotation was that my house had been built a whopping 40m2 bigger than the plans. That is a blatant lie. Such a huge discrepancy in the house size couldn’t and didn’t happen. They are ********* and have handled this process poorly. I am referring this matter to the Consumer Goods and Services Ombudsman.
0 replies
43 months ago
Happy new client.
I got contractor’s all rusk insurance from Keenan Matroos. It was the best rate compared to other insurers. His service was great: no muss, no fuss. Quick and easy.
133 replies
52 months ago
Very sad about Apple repairs
I have friends who bought MacBooks years ago and they performed very well and lasted them a decade or more. I was impressed by their longevity and decided to get a 15inch MacBook Pro with Retina display back in 2015. I’ll give it rave reviews because it’s the best machine I’ve ever had. I dropped my MacBook a couple of times this year (2021) and the speaker came loose so it vibrates a bit making the sound blurry. Other than that, the MacBook still performs great. I took it in to the Fourways Mall Istore in Johannesburg for repairs and you can imagine my disappointment when I heard that the very reason that I bought the MacBook in the first place is a farce. They said my MacBook is a 2014 model and they consider that to be a vintage model and they no longer make parts for it. So, in essence, I shouldn’t have spent all that money in the first place because the parts won’t be available for long so I won’t get the full 10-year enjoyment that I expected. To make matters worse, no one can refer me to a place where I can get it fixed. They just offered me a R1400 trade-in. I’m very sad considering that I’ve encouraged a few friends to get MacBooks. I didn’t expect to be stranded like this.
0 replies
71 months ago
Canon MB5440 printers
I’ve bought 2 Canon MB5440 printers in the last 18 months and each one of them breaks down due to an error. To fix the error is costs more than it does to buy a new one anywhere. I returned the second one to Foto Discount World which trades as Foto Digital World because it was still under warranty. They were supposed to fix it but I’m still waiting to hear back from them 3 months later. There’s no feedback on when my printer will be ready. I keep calling to find out but I get the same response: either “Herman will call you back” or “We’ll find out from Canon and let you know”. No one has anyone called me back out of the +8 times that I’ve called. They keep blaming Canon for the delay and say that they’ll find out when it’ll be ready. Not once have I received feedback. I want my money back or a new printer but they said “No”. Will Canon please step in?
0 replies
71 months ago
Terrible, terrible service at Foto Digital World.
Terrible, terrible service at Foto Discount World which trades as Foto Digital World. I should’ve know when I first purchased my Canon printer from them and they kept delaying the delivery date that I’m dealing with people who have no respect for consumers. When my printer started giving me problems 3 months after the purchase I sent it back to them because it’s still under warranty. It’s the 19 of June today and I sent my printer in on the 18th of March but to date there’s no feedback on when my printer will be ready. I keep calling to find out but I get the same response: either “Herman will call you back” or “We’ll find out from Canon and let you know”. Not one has anyone called me back out of the +8 times that I’ve called. I think they’ve stolen my printer. What other explanation is there if they don’t call me back and never have an answer when I call? I want my money back or a new printer but they said “No”.
0 replies
82 months ago
Excellent service from Mondo
I’ve had a fantastic experience with Mondo. The team which was lead by Stephanie regarding a laptop that was delivered to me but I thought a part was missing. They sourced the part for me and kept me posted daily about the developments and delivery details. I later found the part and they were very gracious after all their hard work. The team, especially Stephanie, was incredibly friendly and helpful. I hope to work with them again soon.
105 replies
95 months ago
Absa is cruel and celebrate incompetence
I've had quite a cruel experience from absa digital. From the call centre staff all the way to the main culprit, Carly Loxton. My employee opened up a new bank account through Bank of Athens and accidentally swopped two numbers around. When I paid her salary for April 2017, it obviously didn't go through. We followed-up with the Bank of Athens and they confirmed that the bank account number does not exist therefore the money should be hanging. We then asked absa to reverse the transaction which they said should take around 2 weeks. To date (since 30 April) we've received nothing. They don't want to communicate telephonically regarding this matter, all they do is send automated responses to us via email only when I inquire. They claim that their part is just to send an email to Bank of Athens regarding the matter and leave it at that. They don't follow up nor do they keep me briefed on the situation. To date I have sent at least five emails to follow up and of course I get automated responses. I have not yet received confirmation regarding whether the money is still there or if it will be refunded. I finally wrestled my way through incompetent call centre agents whose best advice to me is to just wait it out even if it takes a year (mind you they said it should take 2 weeks). I finally got through to Carly Loxton who had been dodging my calls and initially pretended to be on maternity leave. She admitted that she has never followed up on her initial email to Bank of Athens and has not even bothered to give them a call because she DOES NOT HAVE THEIR TELEPHONE NUMBER. I'm sure by now she has gone on maternity leave (if she even is pregnant) and has left the matter to die a slow death. I have been banking with absa for 20 years but the last few years have been horrible. Carly Loxton's disregard for the fact that my employee has gone without a salary is nothing but cruel. If there's anyone who has the phone number to Bank of Athens who can pass it on to Carly so that she can do her job, I'd highly appreciate it. I've been told though that it is the culture at Absa Digital to ignore client complaints, not follow up and even if they're escalated nothing will be done. Even the managers couldn't be bothered. I got the name of her manager, Virtualese Tobias and I've received no help because no one wants to answer calls or emails. If there's anyone at absa who cares about this matter, please help us.
53 replies
100 months ago
Delivery times and no stock
I ordered R4000 worth of items from Makro Strubensvalley and after days of waiting they told me that they don't have stock of some items. It was such an inconvenience after waiting five days for delivery. I ended up cancelling the order because of the missing items as well as having to wait FIVE days to deliver. They claim to have a 2-5 day lead time to deliver but that's just no good enough. Until they become as efficient as Pick n Pay in they 24-hour delivery, they won't be getting my business again.
105 replies
109 months ago
Vodathieves
<p>I am tired, frustrated, angry and everything you can think of when you're at the mecry of a company that insists on stealing from you month after month!!</p> <p> </p> <p>1. From their pathetic security measures for being unable to ensure that fraudulent upgrades and new numbers don't happen under their watch. </p> <p> </p> <p>2. To their COMPLETE inability to fix the issue when the've realised that it has happened.</p> <p> </p> <p>I live in JHB and somehow someone in Bloemfontein managed to open a new contract and upgrade my existing line fraudulently in October 2016. I had to fight Vodacom for months until they corrected the issue in February 2017. They cancelled the new number, refunded me for the payments on the new number and refunded me for the payments on the upgrade too. Unfortunately, some clever person DID NOT REVERSE THE UPGRADE!!!! They merely refunded me but are continuing to charge me for the upgrade every month. We are now into April 2017 and I'm still being charged for a fraudulent upgrade. </p> <p> </p> <p>I spend 90min on the phone every two weeks with Vodacom and I'm asked to send the same documents and lodge a quiery OVER AND OVER. </p> <p> </p> <p>All they are good for is shelling out reference numbers then closing the request without resolving it - REF: S4-01J3L-LLXG3 (the latest of many).</p> <p> </p> <p>Yours sincerely Livid Lomile</p>
112 replies
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