Engen Protea Glen gas station Cnr Wild Chestnut Street R 559

21571 Peach Street Extension 29 Protea glen 1818 13 September 2023

Dear Sir / Madam My name is Felicity Ditlhare Khaile I reside here in Protea Glen Extension 29 .I have a serious problem with the service from ENGEN PROTEA GLEN GAS STATION. Today I went there at 13: 15 afternoon believing that I'll get an electricity as a customer because I know that that place during the day there are very few customers inside .Unfortunately I felt small when the cashier told me that she cannot assist me because around 10 o'clock they experienced off line . I asked her smart and saying" May you please check for me as time is 13:15 now and remember we were affected by loadsheding by then now it's been 1hr 15 min our electricity came back ". She answered saying "No I cannot do that because I'll have the return slip if I do so" . I said I am going to my work place anytime soon I want to do something to eat please try and check for me .She was very ******** I don't think she heard me but she repeated saying the line is off mama . Remember from Extension 29 where I live to that garage is 6m but because of traffic you cannot take that 6min from our map but you took approximately 20min to go. I then go to another garage ( Shell garage Protea glen) From their garage to Shell garage it's another 25 minutes to go .That's where I got the electricity without complaints.

Now as our Engen garage promised us that they are selling electricity at their place / store I would like to ask them my petrol I used to go to their garage and not getting help unnecessarily because of their cashier that doesn't want to do their job . As I wasted more time and got an electricity at 13:45 hence I had to cook so I can go to my work place. I reached my place at 14: 35 because of their laziness, and went with empty stomach as I should report at my work place at 15:30

Hope to hear from you soon

Your Sincerely Khaile Felicity Ditlhare KHAILE FELICITY DITLHARE