Envato ThemeForest: Disgraceful service

I bought a theme and was directed to buy at ThemeForest - Envato. I paid and so called got a license. My developer then tried to install the theme and was told we cant use the theme it has no license? I tried to login to my account to query this and am told Account Locked! Have you ever?! So now I have to contact their support to unlock my account - who locks people/clients accounts? Then the support email says I have to wait 4 days for it to be answered? So now I have a site thats unusable Im out of $ no license no support and losing business! Disgraceful - I would use stronger terms if I could.

after much back and forth with their support was finally informed our business is no longer welcome there? Can you believe this? the email went as follows: Thanks for reaching out to our team here at Envato regarding your disabled account. We have reviewed your request against our user terms and unfortunately in this instance, as outlined in clause 55 we won’t be able to offer you our services. We appreciate that this may not be the news you were hoping for. We have refunded any recent payments that you have made or that may not have automatically been voided by the payment processor. As detailed within our user terms, if an account is disabled you will not be able to apply for a new account as unfortunately, you will no longer be welcome to use our services. This decision may also apply to any other accounts you have on other Envato sites. You can view our full terms and conditions here; https://themeforest.net/legal/market Thanks again for reaching out to us.