Service starts off rosy, until its thorns start to *****.

<p>After nearly a month of struggling with Envision with regards to the repair of my Macbook, today has simply been the last straw. The consultants do not communicate with each other, and if they do, they just decide somehow to lie to me as the client everytime, because everyone I have spoken to over the last few weeks, has given me a different story every time with regards to my claim. Moreover, getting a hold of the consultants who helped you in the first place is an even bigger struggle. Nearly every time I have phoned to speak with one of the 3 people who dealt with my claim, they were unavailable and I would be told that they "would phone be back", but I am always the one who ends up having to phone back.</p> <p>On Monday, I spoke to Andiswa who informed me that the claims payout had been authorized so I can give the repairer the go-ahead to fix my computer (this after weeks of delay to get the go-ahead). On Wednesday, when I ask for proof of payment made, she tells me that payment would be cleared by the end of the day. Later that day I once again email her, as well as Lindiwe and Shanaaz who I had corresponded with before, without any reply. And when I phone them again for the umpteenth time, none of them are available, and again I am told that Shanaaz would phone me back. </p> <p>Today, still no reply, and I have to phone again. Only for Lindiwe to tell me that my payout has not been made due to a discrepancy regarding the incident date. A discrepancy I had addressed weeks ago before sending my claims form. A discrepancy that never came up again until now, after I was told that the claim had been approved and would be cleared, and after my device has been repaired because they told me I could give the go ahead for it. Now, again I am awaiting a response to an email about that incident date.</p> <p>In the beginning, the consultants seemed so helpful, one even had me review her service as world-class, prematurely, I might now add. Because it turns out they tell you one thing to get you off their backs for a while, and have a different story on another day. I have been stringed along by these different stories that do not add up for almost a month, still without any effective help, regardless of the fact that I have stressed to them from the beginning that my livelihood depends on the work that I need to do on this computer.</p>