KP
Kaylynn P
Active since May 2015
3
Reviews
0
Industries
Reviews
3 reviews120 months ago
Service starts off rosy, until its thorns start to *****.
<p>After nearly a month of struggling with Envision with regards to the repair of my Macbook, today has simply been the last straw. The consultants do not communicate with each other, and if they do, they just decide somehow to lie to me as the client everytime, because everyone I have spoken to over the last few weeks, has given me a different story every time with regards to my claim. Moreover, getting a hold of the consultants who helped you in the first place is an even bigger struggle. Nearly every time I have phoned to speak with one of the 3 people who dealt with my claim, they were unavailable and I would be told that they "would phone be back", but I am always the one who ends up having to phone back.</p> <p>On Monday, I spoke to Andiswa who informed me that the claims payout had been authorized so I can give the repairer the go-ahead to fix my computer (this after weeks of delay to get the go-ahead). On Wednesday, when I ask for proof of payment made, she tells me that payment would be cleared by the end of the day. Later that day I once again email her, as well as Lindiwe and Shanaaz who I had corresponded with before, without any reply. And when I phone them again for the umpteenth time, none of them are available, and again I am told that Shanaaz would phone me back. </p> <p>Today, still no reply, and I have to phone again. Only for Lindiwe to tell me that my payout has not been made due to a discrepancy regarding the incident date. A discrepancy I had addressed weeks ago before sending my claims form. A discrepancy that never came up again until now, after I was told that the claim had been approved and would be cleared, and after my device has been repaired because they told me I could give the go ahead for it. Now, again I am awaiting a response to an email about that incident date.</p> <p>In the beginning, the consultants seemed so helpful, one even had me review her service as world-class, prematurely, I might now add. Because it turns out they tell you one thing to get you off their backs for a while, and have a different story on another day. I have been stringed along by these different stories that do not add up for almost a month, still without any effective help, regardless of the fact that I have stressed to them from the beginning that my livelihood depends on the work that I need to do on this computer.</p>
0 replies
125 months ago
Bad service and attitude from MacDonalds staff
Really disappointed by the awful service received at MacDonalds in Table View. We placed an order, wanted to cancel one of the meals she rung up incorrectly, and she simply said she couldn't undo it. So we asked her to cancel the order and we would drive through all the way again to place the whole order over again. When we came back around, she ignored us completely, refusing to help and then eventually just giving us attitude asking why we left, and then a guy we assume to be the manager, comes and reprimands us for leaving, refusing to hear our side of the story at all. When we came back around for the third time we finally get our order right, and she still gives us bad attitude. I ask for her name, and she refuses to answer. <br> <br> Now, I know it's Christmas and no one wants to work at this time, but that is still no justification for the way we were treated tonight. We were civilised and came in good faith just trying to get some food.
0 replies
133 months ago
Awful, negligent service from staff!
Absolutely horrible service from Incredible Connection! First of all, they sell me a used and returned Macbook and neglect to inform me of this prior to the sale, and now for the past two weeks I have been struggling to get a new, sealed and properly working Macbook from them. <br> <br> I have filed a complaint via email, on their website and via telephone, and all they did was pass it back to the branch, and they still have not been able to resolve the matter there satisfactorily and refuse to give me a number for their head office. I was promised two days ago that the branch or regional manager would phone me back - after two weeks of going to the store without any results already. This has cost me so much unnecessary time, money and inconvenience. And it all comes down to a misleading salesperson at the end of the day. And now they lack the efficiency, competency or decency to resolve the matter and give a new computer. So how many more complaints do I have to file for them to resolve the matter at all? This is just ridiculous and unacceptable!
76 replies
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4 Star
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3 Star
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2 Star
2 (66.66666666666667%)
1 Star
1 (33.333333333333336%)