Refund of Epicentre payment via Netcash

Item: Epicentre Healthy Research
Rating: 3
Author: Heidi B

Good day

I paid online (in advance) for a COVID-19 travel test with your client Epicentre Aids Risk Management (Pty) Ltd. using Netcash. I am unable to utilize the test booked for 24 February 2021, due to not being able to travel to Cape Town.

I have requested a refund from them via email on 16 February 2021 (and on Facebook - 18 February 2021) but my emails/messages go unanswered. I have contacted sales also, with no reply.

Could you please advise how to lodge a refund with them?

Regards

Helpful (0)

Replies (112)

Epicentre Healthy Research's replyOfficial

19 Feb 2021, 14:15

Good Day

Thank you for your query,
I have forwarded this to the relevant representatives for assistance,

Kind Regards Claire Small Contact Centre Associate Office: 086-133-8338

Best regards,

Epicentre Healthy Research's reply19 Feb 2021, 14:15

Official

Good Day

Thank you for your query,
I have forwarded this to the relevant representatives for assistance,

Kind Regards Claire Small Contact Centre Associate Office: 086-133-8338

Best regards,

Heidi B's updateReviewer Update

19 Feb 2021, 14:18

Thank you for the assistance.

Heidi B's update19 Feb 2021, 14:18

Reviewer Update

Thank you for the assistance.