HB
Heidi B
Active since Aug 2013
7
Reviews
0
Industries
Reviews
7 reviews14 months ago
Review of the Corporate Disability Payment Department
Good day. This review is about the Corporate Disability Payment department (Capital Alliance). I have been in communication with an administrator regarding my monthly income replacement benefit. My daughter's portion of the payment was suddenly stopped in February 2025, despite being informed in 2024 that it would be reinstated until December 2025. After providing proof of her university enrollment, the administrator assured me on February 25, 2025, that the missing payment would be processed soon and that her benefits were extended until January 2026. I have however still not received the payment. When I followed up on March 3, I found that the administrator’s email address no longer existed, and her phone line was not working. I also attempted to call 011 408 2999, but that line was also unreachable. I emailed the general email address GR-ISSPayments@liberty.co.za on March 3 and received a response on March 4 stating that they were investigating the issue. However, despite following up twice, I have not received any further updates. Could someone please contact me and ensure that the missing payment is processed?
159 replies
29 months ago
Legal department delays
A driver drove into my car in a parking lot while I was in the store. The driver fled the scene (hit and run). I initiated a claim and I have since provided OUTsurance with the driver's number plate on 9 November 2023. The SAPS advised my insurance should find the driver, as my insurance should have the resources. I have been promised that the OUTsurance legal department will contact me regarding recovering the excess from the driver. I have not heard a word from the legal department. Please ask them to contact me. This long wait is ridiculous.
146 replies
39 months ago
Please do not use RE/MAX Infoglobe as your rental agency
Please do not use RE/MAX Infoglobe as your rental agency. As a landlord, their rental agent hardly ever communicated with me. WhatsApps and Emails will go unanswered and they do not take accountability for poor management. They will insist that you call them so that there is no record of what was said. When tenants move out and you repossess your property, you will find problems e.g., oven in a disgusting state, blinds in your house being broken and burnt (yes burnt by cigarettes or fire), cupboard shelves having holes in them, keys being missing to doors, broken doors, gutters full of leaves (house nearly flooding due to that), roofs leaking, pipes leaking, dog feces in your wendy houses, and your garden in a state of despair — they will ignore you about these types of problems and gaslight you into thinking it is your problem and this is considered "clean". They will take the tenant's side and protect them at all costs. These issues could never be fixed without communication. No entrance or exit inspection photos/lists has ever been provided to me. Your house will be signed off as "all good" when clearly it isn't. Meetings will be held without you being present (after asking to be present). They expect respect from you when no respect is ever given to your property that you trusted them with.
0 replies
39 months ago
Do not take out motor warranty insurance with Outsurance
I have been an Outsurance client for many years, but over the last few years Outsurance has gone down the drain. Reflected by being #51 in insurance. I took out Motor warranty insurance in 2022. During the call, the consultant only mentioned that I needed a service record. Meaning have records on hand of the services done. Not that there had to be a service record for every single year. There was no mention of what "up to date" means for my make and model and no service record was asked to be submitted. My car had a service in March 2022. That is up to date and less than 12 months ago. The car was also serviced every 15000kms before that. Now that my aircon compressor has failed. I am being asked by the claims department to provide a service record of *every single year* since the car has been registered. Who services their car every year in the current economic climate? Moreover, my car was serviced less than 12 months ago, and I have record that during that service the aircon function was "all good". If at the time of claiming, the car was serviced less than 12 months ago and during the previous service the aircon was functional, why is this not a valid claim? Someone cannot go back in time to service their car every past year? So you cannot sell this product to many people because they don't have record of every single year? That does not seem profitable. When you issue these policies, why do you not ask for the service record then? Instead of incorrectly giving motor warranty insurance to someone who would not be able to use it? That does not make sense at all. During the claims process, Outsurance is quick to mention "The vehicle service requirement for your Make and Model is servicing every 15000kms or 12 months" but during the sale of the insurance you do not mention this at all. This is clearly Outsurance trying to make money from premiums and then having a reason reserved for later to not accept a claim. Outsurance seems to want to collect premiums, even when they know not everyone would service their car every 12 months. I will write this review everywhere, until the claim is accepted or my motor warranty premiums should be refunded. I wish I had read reviews on here before considering this product because similar complaints have been written on here.
112 replies
46 months ago
Home FLTE, tower issues, no solutions
I joined Supersonic Home FLTE on 13 June 2022. Everything was going great (perfect speeds etc.) until 29 June when loadshedding started. We either have 100% signal and no internet (when there is power). Or 100% signal and very slow internet (below 1mbps). Or sometimes we have 0% signal in the same spot and obviously no internet. Or, the download speed is below 1 mbps, but the upload speed is really good, how is that possible? Even when there is power in my area, the internet connection is very bad. I have lodged this issue with Supersonic technical support over 5 times. Every time I get told it “sounds like a tower issue”, and they have reported it to MTN. But it is nearing 2 weeks now – why hasn’t it been solved? I am still paying the full price this month and it is just unfair and so frustrating. I am not able to use my data. My patience is running out. I have also spoken to the MTN coverage team twice, because Supersonic technical support do not offer any solutions. MTN Coverage told me (yesterday) “the engineers are fixing the issue as we speak.” But today the internet problems continue. I have even asked Supersonic for the possibility of them coming to install an external antenna to connect to another tower, but they do not offer this. It is not just my house, but everyone in the area struggling with Supersonic/MTN LTE. On our MTN SIM cards in the area it sometimes says “Emergency calls only” or we only get one signal bar since 29 June. Please fix the problem or offer me a solution.
1280 replies
63 months ago
Refund of Epicentre payment via Netcash
Good day I paid online (in advance) for a COVID-19 travel test with your client Epicentre Aids Risk Management (Pty) Ltd. using Netcash. I am unable to utilize the test booked for 24 February 2021, due to not being able to travel to Cape Town. I have requested a refund from them via email on 16 February 2021 (and on Facebook - 18 February 2021) but my emails/messages go unanswered. I have contacted sales also, with no reply. Could you please advise how to lodge a refund with them? Regards
112 replies
115 months ago
Poor communication and customer service
<p>I am an international client with Absa, because I moved to Namibia 2 years ago.</p> <p>My Debit Card is about to expire in December 2016 (12/16). </p> <p>I phoned the number at the back of my card, where I went through to card renewal applications. After spending hours (and lots of international call credit) the lady informed me that I have to phone my branch and they have to arrange that by card is sent to me in Namibia.</p> <p> </p> <p>Then I phoned my branch in Valhalla. They are very uninformed as it took me about 30 minutes to get to the right person in that branch (which is very small, it seems unrealistic), they switchboarded me through about to 5 people, and at this time the hold music gets very irritating.</p> <p>I eventually got through to a lady there called 'Veno'. She said that I had to have placed a Power of Attorney on my account before I left the country.</p> <p>YET before I moved I went to the Centurion Mall branch and informed them I was leaving and they must make sure my card will work internationally. They did not have the intelligence to inform me that I maybe need to place this power of attorney on my account.</p> <p>She said she will specially assist me and gave me her email, where she said she will reply with details on what I have to give (like and ID no. of a person that can come get the card that I trust, anywhere at a branch in the country. If that did not work I would have to get someone in Pretoria to go to the Valhalla branch). This happened yesterday (2016-11-15). She did not reply.</p> <p> </p> <p>So I phoned AGAIN [I had to load phone credit again] today (2016-11-16) where she said she has put everything through to LEGAL, because they are too busy with Defence Force Salaries. She does not want to help me in my situation and wants to "follow the right procedure". Even though no one knows it, because the branch and the call line consultants' information differ.</p> <p>She did not even inform me of this going to legal on the email, I had to phone her, she could have phoned or emailed me. This woman has too much arrogance against customers, she talked me dead various times and then I have to raise my voice. She apologized various times, but she does not seem to value customers.</p> <p>Can someone please assist me, because I phoned the number at the back of my card again, and that person did not know what to do. They even admitted to not being "informed enough", because they don't know who to call.</p> <p> </p> <p>If Absa treats me badly again after this, I will close my account.</p> <p> </p> <p>E-mail: ********** <p>Cell no.: +264 81 ********** </p>
56 replies
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
1 (14.285714285714286%)
2 Star
0 (0%)
1 Star
6 (85.71428571428571%)