ePromo
3.6|37 reviews
VV
Veruschka V
1 reviews | Active since Member
28 Jan 2025, 05:34
Misleading promise of after sales service
WORST PURCHASE EVER. The FryAir works great until it doesn’t. Trying to arrange replacement of parts takes several messages and empty promises, with radio silence afterwards. Asked specific questions and got a generic reply about things not even asked with estimated “repair” amounts, excluding courier costs, of almost R1000 or a demo unit for another R2100. Not what is said when you are moved to but their products. Just avoid the bad service and buy from reputable places instead of being ****med after purchase.
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Replies (53)ePromo's replyOfficial
07 Apr 2025, 14:23Dear Veruschka,
I wanted to personally reach out and apologize for the delayed response. I've recently taken over customer care, and I'm committed to ensuring that all our customers receive the attention they deserve.
I'd like to help resolve the issue you're experiencing with your Fry Air Touch. Please don't hesitate to email me directly at chris@epromo.co.za, or WhatsApp on 0824778236 and I'll do my best to address your concerns promptly and efficiently.
Thank you for your patience, and I look forward to assisting you further.
Best regards,
Chris
I wanted to personally reach out and apologize for the delayed response. I've recently taken over customer care, and I'm committed to ensuring that all our customers receive the attention they deserve.
I'd like to help resolve the issue you're experiencing with your Fry Air Touch. Please don't hesitate to email me directly at chris@epromo.co.za, or WhatsApp on 0824778236 and I'll do my best to address your concerns promptly and efficiently.
Thank you for your patience, and I look forward to assisting you further.
Best regards,
Chris
Best regards,
ePromo's reply07 Apr 2025, 14:23
Official
Dear Veruschka,
I wanted to personally reach out and apologize for the delayed response. I've recently taken over customer care, and I'm committed to ensuring that all our customers receive the attention they deserve.
I'd like to help resolve the issue you're experiencing with your Fry Air Touch. Please don't hesitate to email me directly at chris@epromo.co.za, or WhatsApp on 0824778236 and I'll do my best to address your concerns promptly and efficiently.
Thank you for your patience, and I look forward to assisting you further.
Best regards,
Chris
I wanted to personally reach out and apologize for the delayed response. I've recently taken over customer care, and I'm committed to ensuring that all our customers receive the attention they deserve.
I'd like to help resolve the issue you're experiencing with your Fry Air Touch. Please don't hesitate to email me directly at chris@epromo.co.za, or WhatsApp on 0824778236 and I'll do my best to address your concerns promptly and efficiently.
Thank you for your patience, and I look forward to assisting you further.
Best regards,
Chris
Best regards,