VV
Veruschka V
Active since Feb 2019
25
Reviews
0
Industries
Reviews
25 reviews1 month ago
Builders Warehouse Bethlehem must change management or close down!!!!
What a tragic “experience” at BW Bethlehem. They have more staff than products, but ZERO assistance. The staff at the tills are too busy chatting and the ones who, for some reason hang around the tills ****erally) gossip and insult you thinking you cannot understand their language. What a poor display for Massmart, this store is grossly mismanaged.
53 replies
2 months ago
Terrible service - Avoid them!
My experience has been extremely frustrating and concerning. Customer service is effectively non-existent. My queries were met with vague, generic, and unhelpful responses, and when I requested proper clarification, communication stopped entirely despite several follow-ups. I made multiple attempts to resolve the issue directly and received no meaningful assistance. This level of service is unacceptable, especially after payment has been made. I will be escalating this matter further. Based on my experience, I strongly caution others to avoid them and consider using a more reliable company. The conduct displayed raises serious red flags for consumers.
0 replies
4 months ago
Makro Carnival takes your money and never delivers and then goes silent
Makro Carnival and Makro Customer Services after shopping online is a joke, well unless you like being ****** of your money with no product being delivered and the app stating it is “out for delivery to be delivered a week ago”. Customer service: The store is silent, be patient, we cannot do anything until they tell us what to do. Uhm, refund my money - period. Nothing more nothing less. Be warned - just shop @ Takealot or Amazon or the local ****a shop on the corner shop instead.
56 replies
8 months ago
Great products and service!
Firstly - Please never let Stephanie, your office manager, go. She is incredible. I received updates on my order, stock arriving and great service even after my order was fulfilled.
0 replies
8 months ago
It’s been a pleasure!
My recent experiences with Fastway have been nothing but great, with exceptional service from amazing delivery personnel!
0 replies
8 months ago
One of THE BEST courier companies!!!
As soon as I see a Company uses Courier Guy, I shop with ease, knowing delivery will be a breeze and even a pleasure. The delivery personnel are always friendly and go the extra mile. May this Company continue experiencing nothing but success!!!
0 replies
8 months ago
I thought someone was pranking me with this “service”
They state on their dispatching email: “please reply with correct address”, which you do, they continue to dispatch to an address that does not even exist and the driver calls and says: “meet me somewhere my company does not know what it is doing, I apologize”. They then email and state delivery failed because you were not available or did not answer your phone. Lucky Mashaba then contradicts other employees who confirm they updated the address (2 business days later, but at least a lie attempting to address an issue) and says you are not allowed to update your address (contrary also to the email sent notifying of delivery) so they will continue dispatching to this non-existent address unless the sender updates the address (MAKES A WHOLE LOT OF SENSE) The sender sent me several emails he sent to them requesting return of the parcel, to no avail. Not sure how routes are planned to invalid addresses. But I agree with other reviews saying they clearly lack industry knowledge, proper customer relations representatives and honesty. Not sure why they should even get 1 star, they are a joke. Wish we could attach supporting documents to warn others before they have to suffer as well.
1 reply
15 months ago
Misleading promise of after sales service
WORST PURCHASE EVER. The FryAir works great until it doesn’t. Trying to arrange replacement of parts takes several messages and empty promises, with radio silence afterwards. Asked specific questions and got a generic reply about things not even asked with estimated “repair” amounts, excluding courier costs, of almost R1000 or a demo unit for another R2100. Not what is said when you are moved to but their products. Just avoid the bad service and buy from reputable places instead of being ****med after purchase.
53 replies
24 months ago
Can companies stop using fastway to save buyers the hassle
I agree with every bad review given about this “courier” company over the past few months, especially the bad customer service. I emailed the Pretoria branch and since then it has gotten worse. Whenever I order from a company and see that they use fastway, I ask them if I can make my own arrangements with Courier Guy instead, irrespective of the costs, otherwise get ready for a headache from day 1 or never getting your parcel or being met with rude people.
0 replies
35 months ago
PROPER AND DECENT CUSTOMER CARE IS A MYTH IF YOU CHOOSE TO BE A DISCOVERY HEALTH CLIENT
I agree with the masses who have been reporting non-existent and improper customer care received from Discovery Health. The Commissions Department fails to execute its mandate or to follow the return days it states in its automated responses to requests (at least that was more than the silence that followed). But behold the client (soon to be ex-client) who dares to follow-up after expiry of the turnaround days, you will be met with an unmatched level of arrogance where they even point out the turnaround time to you (meaning you are not allowed to follow-up and disturb their silence), not bothering to count that the days they so brazenly point out to you, expired 2 working days ago already. But, silver lining - At least the senior commissions agent, Suren Pillay, had time to also add yellow highlighter when she pointed out the turnaround time, since she seemed to not have as much time to actually count before she decided to send a sarcast response,, which would have perhaps been an indication of her error in judgment, prior to aggrieving an already frustrated “client” more and perhaps, just perhaps, actually just doing the job you are appointed to do within the timeframe your department undertakes to do it in and refraining from sending “FYIs” to clients that only highlights (pun intended) your own department’s failure even more.
212 replies
Review Distribution
5 Star
6 (24%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
19 (76%)