No after sales backup

I purchased an E Promo steam mop at the home and garden show. The product stopped working within the warranty period. I contacted Epromos offices and was asked to return it to them. I had to call repeatedly to get any follow up progress. I called them twice over the next 6 week period . First i was told the boss is overseas sourcing spares . The second call i was told the machine cant be fixed as PC board faulty. They eventually replaced the mop with another one which didnt work straight out the box . I have attempted to contact both the office and owner (Raymond) by phone and email with no response. This product is poor quality with terrible back up.