Service Plan Issues - Worst Customer Service In the world

Worst customer service ever!. Took out a Service Plan and Maintainance plan with them when I bought my car last year. Went for my first service and had no issues. Went for my second one the following year, suddenly there's issues with my policy and all. Found this out while my car was waiting for approval to be serviced at VW. The amount of calls and emails I had to write while being gaslighted by staff who have no sense of urgency. The financial cost and inconvenicence was insane. There is on 1 VW service centre in PE and it's 40km from where I work and stay. Imagine that. Will now have to fetch the car from VW without the service, rebook. So much time, money and petrol wasted. At least I now know which company not to go with when purchasing my next car. Stay away from them