BAD BUISNESS AND CUSTOMER SERVICE

Dear BURTON BROWN ER Consulting Inc - Drs Holt and Partners would like to draw your attention to the fact that despite our previous reminder and request for payment, your account remains in arrears.

We trust that you will avoid any additional inconvenience and action by paying the outstanding amount.

Should you have settled this account, please contact our accounts department on 0861374768 or send your proof of payment to accounts@erconsulting.co.za

Please refer to the attached statement for the outstanding balance and banking details for payment.

Please note that the statement is encrypted. To unlock the statement, please enter the RSA ID or Passport Number of the Main Member.

You can now pay your account online via our Secure FNB Payment Gateway. Good day,

The payment was received and allocated. Please note that your account is overdue and requires an immediate payment of the full balance of R700.00 to avoid the account from being handed over to our debt collectors.

Regards,

Abongile.

On Monday, 19 January 2026, 09:04:24 +0200, Burton Brown <burton.brown007@gmail.com> wrote: Burton Brown <burton.brown007@gmail.com> 20 Jan 2026, 11:46 (2 days ago) to complaints, chantelleb, ER

Dear Sir / Madam,

I place on record my serious objection to the threats of handover allegedly being made against me.

I am currently making payments on the account to the best of my financial ability. You are legally not entitled to hand a person over while payments are being made, particularly in the absence of any signed or agreed payment arrangement. No such arrangement exists between us.

Furthermore, I must state unequivocally that I am being charged well above medical aid rates, and at no point were these excessive tariffs disclosed to me when my wife was admitted. This constitutes a clear failure on your part in terms of transparency, disclosure, and ethical billing practices.

No law permits a patient or guarantor to be threatened with handover under these circumstances. Any attempt to proceed in this manner will be viewed as ********, coercive, and procedurally irregular.

Should these threats persist, I will have no hesitation in formally reporting this matter to the Health Ombud and all relevant regulatory authorities without further notice. I am also obtaining advice regarding my rights in this matter.

I expect this issue to be addressed immediately and for all threats of handover to cease with immediate effect.

Regards,

Mr Burton Brown Burton Brown <burton.brown007@gmail.com> 20 Jan 2026, 11:46 (2 days ago) to complaints, chantelleb, ER

Dear Sir / Madam,

I place on record my serious objection to the threats of handover allegedly being made against me.

I am currently making payments on the account to the best of my financial ability. You are legally not entitled to hand a person over while payments are being made, particularly in the absence of any signed or agreed payment arrangement. No such arrangement exists between us.

Furthermore, I must state unequivocally that I am being charged well above medical aid rates, and at no point were these excessive tariffs disclosed to me when my wife was admitted. This constitutes a clear failure on your part in terms of transparency, disclosure, and ethical billing practices.

No law permits a patient or guarantor to be threatened with handover under these circumstances. Any attempt to proceed in this manner will be viewed as ********, coercive, and procedurally irregular.

Should these threats persist, I will have no hesitation in formally reporting this matter to the Health Ombud and all relevant regulatory authorities without further notice. I am also obtaining advice regarding my rights in this matter.

I expect this issue to be addressed immediately and for all threats of handover to cease with immediate effect.

Regards,

Mr Burton Brown Burton Brown <burton.brown007@gmail.com> 20 Jan 2026, 11:46 (2 days ago) to complaints, chantelleb, ER

Dear Sir / Madam,

I place on record my serious objection to the threats of handover allegedly being made against me.

I am currently making payments on the account to the best of my financial ability. You are legally not entitled to hand a person over while payments are being made, particularly in the absence of any signed or agreed payment arrangement. No such arrangement exists between us.

Furthermore, I must state unequivocally that I am being charged well above medical aid rates, and at no point were these excessive tariffs disclosed to me when my wife was admitted. This constitutes a clear failure on your part in terms of transparency, disclosure, and ethical billing practices.

No law permits a patient or guarantor to be threatened with handover under these circumstances. Any attempt to proceed in this manner will be viewed as ********, coercive, and procedurally irregular.

Should these threats persist, I will have no hesitation in formally reporting this matter to the Health Ombud and all relevant regulatory authorities without further notice. I am also obtaining advice regarding my rights in this matter.

I expect this issue to be addressed immediately and for all threats of handover to cease with immediate effect.

Regards,

Mr Burton Brown ER Consulting Care Team Attachments 11:38 (9 minutes ago) to me

Good day,

We have noted your response, please note that our SMSs/Emails are automated based on the age of the account, we are unable to keep accounts for over 63 days thus your account is overdue and requires a payment of the full remaining balance.

ER Consulting Inc. applies standard emergency medicine tariffs for patient consultations and treatments, which are in line with the regulations set by all relevant authorities in South Africa. Additionally, we have signage in all of our Emergency Units informing patients and their families that the bill from our services will be presented separately from the hospital bill and other al**** service providers, such as radiology and pathology.

Regards,

Abongile.Dear Sir / Madam,

I place on record my serious objection to the threats of handover allegedly being made against me.

I am currently making payments on the account to the best of my financial ability. You are legally not entitled to hand a person over while payments are being made, particularly in the absence of any signed or agreed payment arrangement. No such arrangement exists between us.

Furthermore, I must state unequivocally that I am being charged well above medical aid rates, and at no point were these excessive tariffs disclosed to me when my wife was admitted. This constitutes a clear failure on your part in terms of transparency, disclosure, and ethical billing practices.

No law permits a patient or guarantor to be threatened with handover under these circumstances. Any attempt to proceed in this manner will be viewed as ********, coercive, and procedurally irregular.

Should these threats persist, I will have no hesitation in formally reporting this matter to the Health Ombud and all relevant regulatory authorities without further notice. I am also obtaining advice regarding my rights in this matter.

I expect this issue to be addressed immediately and for all threats of handover to cease with immediate effect.

Regards,

Mr Burton Brown

0824698029Burton Brown <burton.brown007@gmail.com> 11:43 (5 minutes ago) to ER

I wasn't told about any payment requirements, payment methods, or expected timelines at the time services were rendered. Furthermore, no alternative payment options were discussed or offered by the hospital. This has left us no choice but to use your services, regardless of the nature or urgency of the medical condition.

At no stage were any formal payment arrangements concluded between you and me. In the absence of such an agreement, I will continue to make monthly payments based on what I can reasonably afford.

Should this matter be escalated further through legal channels, I am prepared to pursue all available remedies. I will also formally expose and report these practices to the relevant oversight bodies for investigation, as the lack of disclosure and engagement on payment arrangements is unacceptable.

I trust this matter can be resolved amicably and without further escalation.

Yours sincerely,

Mr Burton Brown

0824698029 THIS IS HOW THEY OPERATE WITHOUT SAYING ANYTHING WHEN THEY ATTEND TO YOU !!!! THIS IS HOW THIS BUISNESS OPERATES !!!!