Professional ****mers

So this is a run down of the things that transpired. On the 18th October 2025 I had taken my son to the emergency room at Netcare Olivedale. This emergency room is controlled and managed by Holt partners and Partners ER consulting.

I had received a call in November requesting to speak to my wife who was not present with me and I could not remember if details was provided to call back. However from then till only today I hadn't received any correspondence 9r invoice to say I have an outstanding balance.

My assumption is thay Subsequent to that visit on the 18th October, a claim was sent to the medical aid and it was rejected.

Today I get an sms saying my account is handed over, my wife calls in only to find that there was an invoice for October that was not paid and thats the amount that was handed over.

Now you can imagine the shock, frustration that this brings already. I then call ER consulting and spoke to a lady called Amy and after much investigation I find that ER consulting says they supposedly sent me smses to which I can attest have not been received. They they state they have sent email, after probing they have entered the incorrect email address.

Now you tell me, how can someone be expected to pay for something when they dont know anything about it. At this point I was frustrated and requested to speak to the Manager, she provided me with a number 011 706 4049 and speak to Nono, to who im yet to speak to as her phone just goes on ringing with no answer.

With no answers and frustrated I call Nudebt who is the company this invoice was handed over to.

When i called in ive explained everything and then found out that the case was handed over to them in January 2026. My surprise is how fast the amount went from roughly R 790 to R 1500. Today is the 27th February 2026 and is the first time I hear of an over due account. I give her the whole story about wrong email address ect. She then says I should speak to Retaphile on 011 7245883

I was livid, why cant one person solve a problem from start to end. Im just being pushed between ER consulting and NUDEBT.

I then call Retaphile and in all my interactions at this time, seemed to be the person that knows what she is talking about.

She provided me with the statement, again, not the actual invoice. She further provided the breakdown of how the balance doubled in the last two months. But she can answer one question: why am I being penalized for something that ER consulting couldn't do properly in the first place. They have failed in more than one way.

1. They have been sending emails to an incorrect email address due to someone on their end not capturing details correctly.

2. In this entire time they only called once and that was requesting to speak to my wife, without giving any hint or knowledge that there is an outstanding invoice.

3. They claim they have sent smses but ive reiterated that I have not received any sms, I can however say I didn't get an sms last week but that was for a different claim and case. So clearly my number is correct.

4. To date I have not been provided an invoice regarding this charge.

I have sent all parties an email stating the above. To date none contacted me. Further to that when I called today they start explaining from square one again