ME
Mohamed E
Active since Nov 2015
6
Reviews
0
Industries
Reviews
6 reviews1 month ago
Professional ****mers
So this is a run down of the things that transpired. On the 18th October 2025 I had taken my son to the emergency room at Netcare Olivedale. This emergency room is controlled and managed by Holt partners and Partners ER consulting. I had received a call in November requesting to speak to my wife who was not present with me and I could not remember if details was provided to call back. However from then till only today I hadn't received any correspondence 9r invoice to say I have an outstanding balance. My assumption is thay Subsequent to that visit on the 18th October, a claim was sent to the medical aid and it was rejected. Today I get an sms saying my account is handed over, my wife calls in only to find that there was an invoice for October that was not paid and thats the amount that was handed over. Now you can imagine the shock, frustration that this brings already. I then call ER consulting and spoke to a lady called Amy and after much investigation I find that ER consulting says they supposedly sent me smses to which I can attest have not been received. They they state they have sent email, after probing they have entered the incorrect email address. Now you tell me, how can someone be expected to pay for something when they dont know anything about it. At this point I was frustrated and requested to speak to the Manager, she provided me with a number 011 706 4049 and speak to Nono, to who im yet to speak to as her phone just goes on ringing with no answer. With no answers and frustrated I call Nudebt who is the company this invoice was handed over to. When i called in ive explained everything and then found out that the case was handed over to them in January 2026. My surprise is how fast the amount went from roughly R 790 to R 1500. Today is the 27th February 2026 and is the first time I hear of an over due account. I give her the whole story about wrong email address ect. She then says I should speak to Retaphile on 011 7245883 I was livid, why cant one person solve a problem from start to end. Im just being pushed between ER consulting and NUDEBT. I then call Retaphile and in all my interactions at this time, seemed to be the person that knows what she is talking about. She provided me with the statement, again, not the actual invoice. She further provided the breakdown of how the balance doubled in the last two months. But she can answer one question: why am I being penalized for something that ER consulting couldn't do properly in the first place. They have failed in more than one way. 1. They have been sending emails to an incorrect email address due to someone on their end not capturing details correctly. 2. In this entire time they only called once and that was requesting to speak to my wife, without giving any hint or knowledge that there is an outstanding invoice. 3. They claim they have sent smses but ive reiterated that I have not received any sms, I can however say I didn't get an sms last week but that was for a different claim and case. So clearly my number is correct. 4. To date I have not been provided an invoice regarding this charge. I have sent all parties an email stating the above. To date none contacted me. Further to that when I called today they start explaining from square one again
53 replies
64 months ago
Fraudsters
In December 2020 FNB personal loans transferred funds into my account without my consent. I then transferred the money back but noticed I had to put more money then what they initials transferred into my account due to fees involved. due to concern and worry and given that the call centre was not taking my calls I then transferred the balance to bring the account to zero. this was all done on the same day. The next day I contacted FNB and an agent promised me that the money would be refunded to me within 10 working days. although it was a long wait I accepted. its now been almost a month and the money was not transferred into my account. everytime I call the contact centre I'm told it will be resolved within 48 hours, the last conversation I had on Friday I was told that the account is now closed. how can it be closed if you still owe me money? had it been the other way around FNB will suck out every cent as long as they get what is due to them, so why cant I get the same? it makes me wonder how many other people face the similar situation. Seems like FNB is finding new ways to milk their clients but sad that they resort to fraud and bad services. what has happened to treating your customer fairly?
61 replies
80 months ago
Disgusting services
DirectAxis has a bunch of incompetent people that don’t even know their own email address. I have been trying from last week to settle my loan and get a paid up letter. I’ve done the payment, it reflects on their side and still no letter. They have team leaders who are always not there. When they want to give you money they can call you 10 times and process everything immediately but when you no longer needed you just treated as ****. How convenient
945 replies
80 months ago
Pathetic Service and Dishonest
I am trying to get a letter of closure from FNB. I was promised that it would take 24-48 hours. To date I have not received it. When I follow up I’m told it would take 10 days. It’s funny when you apply for a loan they are quick to put money into your account but now when you settle it they make you run around.
105 replies
126 months ago
Angry and Upset with the level of customer service
I applied for a phone contract at Telkom mobile Sandton city on Saturday 28th November and I completed and submitted all the required documents. I was informed on Sunday that the application is still in progress. On Monday I was then informed that the head office apparently closed the case without doing anything. I was told to come on Tuesday it will be sorted. To date nothing is sorted out. I called them numerous times but the staff either cut the call or placed the phone one side and no one came back to me despite leaving so many messages and even going to the store. I even sent the head office a message and they did not even bother to attend to my query. There is no sense of customer services and business ethics what so ever. <br> <br> The bitter truth is I can put my head on the block and say that if I have to go to their competitors I will definitely walk out of the store with the phone. <br> What's really disturbing is that it's almost a week and there is no positive feedback. I was always the one that had to either call or go to the store. It's like I'm begging Telkom to take my business, really? <br> <br> Peter, please advise me as to who I can approach regarding the above. <br> <br> Thank You
75 replies
127 months ago
To Succeed Things Need To Change
Last month I paid R600.00 on my account when my instalment was R40.00.<br> <br> But here's what I don't understand. I get a call from Edcon. I answer and no one speaks. I hold on for a whole and eventually someone decided to talk but was more interested in eating than talking to me. So if you want to be silent and eat, why call me in the first place? Please understand that people don't sit by their phones 24/7. <br> <br> This rude lady tells me that my account is in arrears by R340 which I need to pay immediately and then at the end of the month I need to pay another R 340.00 <br> <br> Now someone doesn't know how do calculate. Last month my installent was R40.00 but I paid R600.00 which Edcon says does not reflect. But fine, giving Edcon benefit of the doubt. If my installment was R40 for last month how come I now need to pay R340 which is in arrears. How can I be in arrears of R340. Second point: If last month I needed to pay R40.00 please explain how I the reason that I have to pay R340 now and R 340 at the end of this month. <br> <br> Advise Edcon is employ competent people who actually knows what they are talking about. I'm disgusted with the levEl of services received.
75 replies
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5 Star
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4 Star
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3 Star
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2 Star
2 (33.333333333333336%)
1 Star
4 (66.66666666666667%)