No feedback on complaint - FBF-25-00295

I am upset with the type of service receieved. On date of incident,my mother just passed,lying on the next room. My wife was in the house,obviosuly we are sadden by the passing. My wife then had a fit in front of me,and couldnt breathe and fainted. We contacted ER24,they will there very quickly,i was in distress after just having my mother passing in my arms,and half and hour later my wife turning blue in the face. I was moved into another room by a family member. So I was not there when the EMS unit arrived. They came there and the lady first asked a family member if we had medical aid,before even touching my wife. We said yes,nad they assisted. Doesnt matter if she is passed out. They said her vitals were fine, and didnt even take her to hospital. We insisted that she be taken to hospital,and the only reason we did this,because my wife had a 6cm brain tumor removed in Feb,and had conplications afterwards. We told them that,and they still didnt take her for further examination. So when I felt better,they were gone,I then waited for the undertakers to take my moms body,before I could take her to Paarl medi clinic. She was then examined by a real dr,and had to be transported with ambluance to Capegate mediclinic,to have her neurosurgeon examine her,if I remember correctly,she was placed in ICU. This was an awful experience,and receiveing the bill to pay R1 500,just brought up the experience again. I am really upset with this service. And will not be using this platform only to display this experience.....and by the way,I have paid the bill! I laid this same compliant on 10 Sept 2025. No feedback receievd