Really won't be using such services and very angry for how I was treated and my concerns ignored

Hc 27 sh ambulance number. I called for help and the people sent out was very rude and abrupt (coloured guy and black lady who never wanted to listen to me). I know my kid and how to attend to her but cause my car is at my mechanic, I have to be treated in such a manner. I called the emergency number to explain instead they still made me to look like a fool. Does the ER24 not know DKA but funny they rushed to ask for my medical aid number. What a bad experience and I am truly.broken and hurt beyond