Unprofessional conduct and violation of rights

My son fell and broke his arm while playing at school. It was a closed fracture, no bleeding, radial pulse present, able to move digits but minimally. An ambulance was called for him. On the arrival at Royal school in Alberton the paramedics asked where the patient was to be transported to I told them to Netcare Sunward park hospital and they had no problem. I drove in my car to Sunward Park. On route I was called by dispatch who was exceptionally rude who said the patient was taken to Netcare Alberton and did not explain why that was. I asked him why because we use Netcare Sunward Park, my son's paediatrician is there, we have used their Emergency room before and it is closer to our home, he said in a rude manner because it's closest. His name is Tumelo, he is a dispatcher for ER24 Ekurhuleni south/Johannesburg and was on duty on the 15/04/2025.He is incredibly rude, disregarding , demeaning and disrespectful. He completely disregarded my right to choose which healthcare provider I want to use and without my consent re-routed my child to where I did not want him to go. His professional conduct is truly unacceptable. I will never use ER 24 ambulances ever again, no regard or respect for their consumers.