Terrible Delivery service

Terrible delivery service. After numerous follow up actions with their operations person, Denvor, and confirmation from him that delivery would be made today, sadly it didn't happen. What's worse is that they I made it clear it was my birthday today and the office chair a gift from my wife, but even this didn't make a difference. Obviously they do not care about their customers and I wonder now if their unreliability is a reflection of the quality of their products.