Ergotherapy 7 yr Guarantee

I purchased the Metro Highback chair in January 2023. Last month, I started experiencing challenges with the chair. I had to constantly keep adjusting the height due to loss of pressure in the cylinder. I had lost the proof of purchase when I deleted old emails last year but I saw online that the chair came with a 7 yr guarantee. So, I wrote to Liza Viljoen to explain my frustration with the chair and the fact that I am unable to provide proof of purchase since I no longer have access to old emails and I also changed banks. I sent pictures of the chair and my residential address with the hope that they could use them to verify the sale. Liza pulled up the invoice and confirmed that the chair was still under guarantee.

A week later, Liza arranged through one of her colleagues, Lenette Budler, for my chair to be collected and delivered a demo chair for my use while the chair was being repaired.

I was aware that my chair had damage on the capping of one of the armrests and Liza confirmed that the guarantee covered the cappings as well. Unbeknownst to me, the backrest also had wear and tear damage that is not covered by the guarantee. I could not afford the quoted cost of the replacement and requested that only proceed with the repairs covered by the guarantee.

A week later, I was notified that my chair was ready for dispatch as soon as I paid the delivery fee. I received my chair earlier today, 18 May 2026, less than a month after my initial correspondence with Liza.

I am extremely impressed by the the quality of the after sale service, especially since the lack of evidentiary proof of purchase could have easily been used against me.

Daniel Malatji- Orchards, Pretoria.