I am horrified at my experience with this company

On Friday I bought two pairs of summer sandals from Eros in Fourways Mall. They were both with bling stones.<br> I wore one pair on Sunday for about three hours and all the stones were falling out. I took them back today and the sales person had to call the owner who via whatsapp point blank refused to replace them or refund them saying that I was lying and it was impossible. The stones had even fallen out into the box. <br> <br> Incidentally on Friday when I wanted to try a black pair on she couldn't let me as the stones were already falling out before they had even left the store. A picture of the shoes made no difference to her either.<br> The sales person showed me the messages after I insisted on knowing what the owner was saying. I have never felt so cheated and angry of in my life. I eventually got them swopped out after much begging from the sales person whereby the owner admonished her for saying they would exchange them and that she would dock her salary. <br> Apparently this is a regular occurrence where stock of this nature is returned and the owner refuses to exchange the item. I will never set foot in there again and strongly advise no one else to as you have zero recourse.