ERS Bio (Pty) Ltd
2.9|10 reviews
jC
jean-paul Claassen
1 reviews | Active since Member
19 Jun 2023, 12:18
ERS Biometrics poor service
Company communication is sub par, everything is left to the users to configure once installation has been completed. The teams do not communicate effectively between departments and once the installation was completed we were left with no working clocking system for 3 weeks and the system is still not running. What was promised and what was delivered do not match and their support for completed hardware installations is nonexistent, it has taken almost a month for the software side of the system to be setup and configured and is still not running. Would not recommend using this company.
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Replies (53)ERS Bio (Pty) Ltd's replyOfficial
19 Jun 2023, 13:15Hi Jean-Paul, we have received your review and comments and will most definitely investigate all you points raised which has lead to your dissatisfaction with ERS and the service we render. ERS has always prided ourselves in the service that we render as we believe in long term relationships so we will treat this as urgent and get back to you asap.
Best regards,
ERS Bio (Pty) Ltd's reply19 Jun 2023, 13:15
Official
Hi Jean-Paul, we have received your review and comments and will most definitely investigate all you points raised which has lead to your dissatisfaction with ERS and the service we render. ERS has always prided ourselves in the service that we render as we believe in long term relationships so we will treat this as urgent and get back to you asap.
Best regards,