1 reviews | Active since Member
I am very disappointed with Escape Gym @StarwoodMall Phoenix, my son had a contract with them which ended in November 2021, he was approached to extend his contract on 25/11/2021 to which is agreed. Due to the rising numbers of the coronavirus and his underline issues. I called the gym on the 04th of December advising them we need to cancel the agreement. Today the 13.12.2021 my son goes directly to the admin department to advise them of the cancellation, A lady by the name of Eve advised we cannot cancel as it is pass the 5 days from the date of the contract, to which we need to pay 50% of the contract off. I do not think this is fair. we have not used the facilities and considering the new variant of the virus, they want to take advantage. We have not paid for the New term as yet. And I was advised to pay now that we want to cancel. I was thereafter advised by Eve that legal action will be taken. My son is a student and I am requesting that this contract be cancelled, as it is not even a full month that went by.