Time to walk away from ESET after been a customer for 14 years

Our IT Support company has been an ESET South Africa reseller for 14 years. Over the 14 years we have probably called the ESET support center about 10 times for assistance and diligently paid our account yet since 2020 ESET has reduced our reseller margin downward year on year. You would honestly think that when companies make decisions they consider the lifetime revenue of a customer and don't just apply a blank policy to all. It's really comes down to case of greed and using COVID as lame excuse to "change" the way they do business. During March and April we had 11 cases of Ransomware across 3 servers and 8 desktop computers, when I called ESET to discuss the problem, they simply said we had not configured the required rules - surely a product would come "out of the box" with those rules ... nevertheless we successfully used cloud backups and restored all the customer data. 10 years ago nothing could touch ESET when it came to end point security and the sad reality is that there is a ton a better products that simply do the job better. Its the push our company has needed and during 2023 we will be moving all annual and MSP licenses to another product. Please comment on this post to advise what end point security you use and more importantly the support you get form the vendor.