EPPF does not care about the employees wellbeing. Bad Service

The unacceptable delay and conflicting information I have received concerning the processing of my claim which I submitted to the EPPF a month ago is shocking. When I initially followed up, I was informed that my documents had been sent to the Legal Department and that this was the first step in the process. However, upon following up, I was surprised and deeply disappointed to be told that my documents has not yet been sent to Legal. I was further advised that nothing can be done as the administrator who handles the claims is currently on leave. Really 🤬 What makes this situation even more frustrating is that when I asked for a turnaround time, no one was able to provide a clear answer. This lack of accountability, transparency, and urgency gives the impression that issues are not being taken seriously. Must this process really take years? the absence of clear communication only adds to the distress. I’m very disappointed that such a big company ESKOM does this. But we know this is South Africa they probably start with the people who paid a bribe 🤷‍♀️