Poor service and poor communication

Item: EPPF (Eskom Pension And Provident Fund)
Rating: 1
Author: Rolanda J

I've been trying several days to get hold of anyone at eppf, they let you hold the line for more than 30 minutes still with no assistance. I tried their digital communication platforms and self help service still no help. Their communication and service in general is very poor on all platforms.

Helpful (0)

Replies (1)

EPPF (Eskom Pension And Provident Fund)'s replyOfficial

11 Mar 2026, 14:56

Hi Rolanda

We sincerely apologise for the inconvenience you have experienced. We understand how disappointing it is to struggle to get assistance after trying multiple channels. Please note that your matter has been escalated to the relevant team for urgent attention, and they will contact you to assist further.

We appreciate your patience and thank you for bringing this to our attention.

Kind regards
Team EPPF

Best regards,

EPPF (Eskom Pension And Provident Fund)'s reply11 Mar 2026, 14:56

Official

Best regards,

Poor service and poor communication

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