Why

I am in dismay, don't get me wrong I am delighted to see opportunities for students, Education is key. However, can Eskom make it make sense to me why would a child whose parent passed, and Monies were put in a Trust to assist with financial needs, my understanding is that the purpose of this Trust is to ensure that my son’s essential needs, particularly his education and well-being, are properly supported. Unfortunately, the decline of this request has resulted in his school fees falling into arrears, placing his education at risk.

What is particularly concerning is that while the company is offering bursaries, it is unwilling to fund my son’s school fees using his own late father’s funds held in trust for his benefit. I find this difficult to understand, as the funds were specifically preserved to support him and secure his future.

At present, I am unemployed and unable to support him financially on my own, which makes the Trust’s assistance necessary rather than optional. My request was submitted in good faith and aligned with the very purpose for which the Trust exists.

I respectfully ask for a reconsideration of the decision, or a detailed explanation outlining why the request was declined and what requirements must be met for approval. My intention is simply to ensure that my son’s education continues without disruption.

What makes it worse I when you have a claims administrator who from the tone in his voice shows disinterest, no sympathy no feedback in time. Death is a very delicate matter it can be after 5 years, and your consultants need to be reminded of this they must stop acting like messengers!