NG
nondumiso G
Active since Dec 2013
16
Reviews
0
Industries
Reviews
16 reviews1 month ago
Train your staff
I am appalled outraged the service is absolutely disgusting it's obvious no customer service training was not done. One person on the floor who was extremely rude and unprofessional to the point of disgusting felicity dlamini here manger busy in the phone buyiswe ngabela while there is one person on the floor no care in the world do they know that there are people looking for jobs deal with your stuff train them on customer service
0 replies
2 months ago
Why
I am in dismay, don't get me wrong I am delighted to see opportunities for students, Education is key. However, can Eskom make it make sense to me why would a child whose parent passed, and Monies were put in a Trust to assist with financial needs, my understanding is that the purpose of this Trust is to ensure that my son’s essential needs, particularly his education and well-being, are properly supported. Unfortunately, the decline of this request has resulted in his school fees falling into arrears, placing his education at risk. What is particularly concerning is that while the company is offering bursaries, it is unwilling to fund my son’s school fees using his own late father’s funds held in trust for his benefit. I find this difficult to understand, as the funds were specifically preserved to support him and secure his future. At present, I am unemployed and unable to support him financially on my own, which makes the Trust’s assistance necessary rather than optional. My request was submitted in good faith and aligned with the very purpose for which the Trust exists. I respectfully ask for a reconsideration of the decision, or a detailed explanation outlining why the request was declined and what requirements must be met for approval. My intention is simply to ensure that my son’s education continues without disruption. What makes it worse I when you have a claims administrator who from the tone in his voice shows disinterest, no sympathy no feedback in time. Death is a very delicate matter it can be after 5 years, and your consultants need to be reminded of this they must stop acting like messengers!
56 replies
9 months ago
not treating the customer fairly
I am so disappointed with the service i got from Refinery, I made a lay-bye and it is still active, I went to Refinery to advise i am going overseas and will not be able to fulfill my commitment because i do not have the original slip but have my identity card and because there is the duplicate slip as this is a lay-bye, they want to give me a voucher that is only valid for a year and ive told them that i will be back in two years. they have all corresponding information my identity card is proof enough. i want my cash back and they have not responded. its unfair
0 replies
11 months ago
Change your administrator.....tihsa
Policy- 829663078 1 I put through a claim with telesure via my insurance dail direct FYI dail direct you need ro change your administrator of claim because your losing customers, my claim was declined based on assumptions thereafter I laid a dispute as per the process the TAT as advised was 15 working days till this day I have not received any feedback expect we will call you back, tsepho who is handling my claim and says he has finished his assessment and sent the information to his manager on the 26th April 2025 and till date no feedback I have called more then 5 times wasting monies I do not have begging for an outcome but nothing. Sam was supposed to call me back yesterday and didn't, tsepho who I spoke today was supposed to call me back as he promised on a recorded line didn't as well COB is 5 nothing! What hurts the most is im bieng charged for storage, do these people care no but they ensure they collect prenuims but when it is time to do the work lotho
58 replies
11 months ago
******* service consultants who where not trained on TCF
Policy- 829663078 1 I put through a claim with telesure via my insurance dail direct FYI dail direct you need ro change your administrator of claim because your losing customers, my claim was declined based on assumptions thereafter I laid a dispute as per the process the TAT as advised was 15 working days till this day I have not received any feedback expect we will call you back, tsepho who is handling my claim and says he has finished his assessment and sent the information to his manager on the 26th April 2025 and till date no feedback I have called more then 5 times wasting monies I do not have begging for an outcome but nothing. Sam was supposed to call me back yesterday and didn't, tsepho who I spoke today was supposed to call me back as he promised on a recorded line didn't as well COB is 5 nothing! What hurts the most is im bieng charged for storage, do these people care no but they ensure they collect prenuims but when it is time to do the work lotho
0 replies
12 months ago
Worst service ever
I was at the liquor place at Game in pincrest and I bought bubble gum, as per customer service the lady should have asked what type of stiromol are you requesting she choose which ever which is ok as I didn't indicate, so I wanted to change the gum there is alone lady she was busy with paper work, I thought if a customer comes and you busy with paper work you stop and help customer but that's not how game works, after she then helps a colleague who came after me, you know what you can keep the gum i will never shop there again ever
58 replies
13 months ago
Disappointed
I have never been so disappointed and frustrated by an insurance company, the only reason I put 1 star is this complaint will not go through without putting star, my claim was declined based on assumptions my son who unemployed and assist me as any son helping they mother would, by taking out my car from our steep driveway and now they have declined my claim saying he is the regular driver I refuse I will take this to the highest of the highest don't take telesure for any insurance cause when it rime to fulfill they end of the deal and take forever to give response
53 replies
20 months ago
The baddest funeral service
March 2024 my employer put through a a request for debit order to be changed for the month of April 2024, this was done with the correct TAT as we had called and checked. On the 4th of April i realised that the amount had not gonna off and advised her of this, she was in turn advised she called tbfs they cannot discussd any details with her because of POPI and and i will get a call back. On the 8th recieved a call from TBFS who called and apologised for not bieng able to input change of details before time and that and this should not effect in any way should anything happen, she then advised of a double debit order in turn I advised her that as i will not be working i will not be able to afford it will try my best to make payment, after so the call was dropped. These are my grievences and i feel my claim should be reconsirded and and may the call made by tbfs agent is listerned too. If the payment for the 1 April 2024 had gone off i would still be within the 1 mouth grace period, yes i am aware 3 consecutive payments would have not gone off, but if TBFS agents adhered to thier TAT and uploading of information in time these outcome would be different, the process of my claim was a headache the service alone is the worse i do not even wish to continue another policy adminstrated by hollard ,assesors make empty promises to call and never do that, and have no accountability, i had to call 5 times to get decline letter, i requested policy wording but only received policy schedule. Hollards needs to give they business to another adminstrator. Please pull up call for the 8th and may the outcome be reconsiderd and i am taking this to other social media platforms.
53 replies
22 months ago
No feedback no solutions no service
It has been a whole two weeks, I received a message from capitec bank however it has been the 6 days and no response, so i suppose im not a worthy enough client to be afforded the respect nor the decency for the monthly see fee i pay.
53 replies
22 months ago
*********** bank, capitec is the pits of hell
I called capitec bank on the 21st of May 2024, i spoke to 4 different consultants giving me 4 different procedures i needed to do a Recall and by time frame the money had not teached the account. I called on the 4th june and was advised the log had been closed as they could not pick up the amount sent, i again went into the same process of explaining the same information again after this i called today the case has been closed information is the same amount was. I am beyond frustrated, ****ed. Your call center agent are not trained proberly there is no accountability or action its true this is the worst bank and that is why its so easy to ***** capitec there is no process, i spoke to Mo who refused to give me gis surname or the agent i jad spoken to all he wanted to say was this is not his fault and refused to give me his surname. Never again will i have huge amounts in such an *********** bank This bank doesn't even deserve a Star ther service is bull****
53 replies
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
2 (12.5%)
1 Star
14 (87.5%)