Reconnection delay

I paid for reconnection fee and patiently waited for 14 working days which has sadly passed,I am a diabetic relying on electricity for medication storage and diet preparation,they are selfish and you can't get them on the 086 number,your darn airtime will get finished while you are waiting for an answer and the stupid computer response doesn't make it any easier.This is the most selfish government entity I have come across