Eskort
1.9|100 reviews
qN
quentin N
1 reviews | Active since Member
10 Jan 2026, 15:21
Eskort Alberton Sold us spoiled food
I am very angry about what eskort Alberton New Market Mall did to my family.
On the 7th January 2026 I went inside the store with my daughter and bought two Kota 2 and dropped off my daughter at home so they can relax and enjoy their meals but when I returned later on I found those meals a little bit aten and they could not continue eating them because the bread was spoiled and the fillings inside tasted also bad.
I phoned the store and the store manager who didn't mension her name said the bread does get spoiled by the warmer and offered a refund.
My family ate spoiled Eskort food and eskort does not show any concern about that.
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Replies (56)Eskort's replyOfficial
27 Jan 2026, 07:39Hi Quentin, We are very sorry to hear about this experience and understand how upsetting it must have been for you and your family. This is certainly not the standard we expect from our stores, and we apologise that the food you purchased was not of acceptable quality.
Food safety and customer wellbeing are extremely important to us, and we are concerned by what you’ve described. While a refund was offered at store level, we acknowledge that this does not fully address the seriousness of the situation, and we regret if this came across as a lack of concern.
Please be assured that one of our customer care team members will contact you directly to follow up on this matter. We will investigate this with the store involved and take the necessary corrective action.
Thank you for bringing this to our attention. We sincerely apologise for the inconvenience caused and appreciate your feedback, as it helps us improve our service.
Kind regards,Eskort Customer Care Team
Food safety and customer wellbeing are extremely important to us, and we are concerned by what you’ve described. While a refund was offered at store level, we acknowledge that this does not fully address the seriousness of the situation, and we regret if this came across as a lack of concern.
Please be assured that one of our customer care team members will contact you directly to follow up on this matter. We will investigate this with the store involved and take the necessary corrective action.
Thank you for bringing this to our attention. We sincerely apologise for the inconvenience caused and appreciate your feedback, as it helps us improve our service.
Kind regards,Eskort Customer Care Team
Best regards,
Eskort's reply27 Jan 2026, 07:39
Official
Hi Quentin, We are very sorry to hear about this experience and understand how upsetting it must have been for you and your family. This is certainly not the standard we expect from our stores, and we apologise that the food you purchased was not of acceptable quality.
Food safety and customer wellbeing are extremely important to us, and we are concerned by what you’ve described. While a refund was offered at store level, we acknowledge that this does not fully address the seriousness of the situation, and we regret if this came across as a lack of concern.
Please be assured that one of our customer care team members will contact you directly to follow up on this matter. We will investigate this with the store involved and take the necessary corrective action.
Thank you for bringing this to our attention. We sincerely apologise for the inconvenience caused and appreciate your feedback, as it helps us improve our service.
Kind regards,Eskort Customer Care Team
Food safety and customer wellbeing are extremely important to us, and we are concerned by what you’ve described. While a refund was offered at store level, we acknowledge that this does not fully address the seriousness of the situation, and we regret if this came across as a lack of concern.
Please be assured that one of our customer care team members will contact you directly to follow up on this matter. We will investigate this with the store involved and take the necessary corrective action.
Thank you for bringing this to our attention. We sincerely apologise for the inconvenience caused and appreciate your feedback, as it helps us improve our service.
Kind regards,Eskort Customer Care Team
Best regards,