Gross Negligence and Incompetence

I am writing to you with a profound sense of disappointment and frustration regarding the continuous mishandling of our business dealings under the oversight of Shaylen, compounded by the shocking service provided by Sumeet. Despite my repeated attempts to address these issues, I have received no response from either party for two days, reflecting a worrying disregard for customer satisfaction within your organization.

Allow me to provide a comprehensive overview of the litany of grievances that have prompted this urgent correspondence:

Stock Miscommunication and Pricing Discrepancies: Our initial interaction with your company was marred by stock miscommunication and pricing errors. Instances where units ordered failed to match delivered products, including water-damaged standing fans, have resulted in significant financial losses for my business.

Failure to Communicate Delivery Charges: Requests for quotes on substantial orders, such as printing paper, were met with a failure to disclose delivery charges. This lack of transparency has left me blindsided by unforeseen costs, reflecting poorly on the integrity of our business relationship.

False Pricing and IT Incompetence: The recent incident involving SKU: 55U7K exposed false pricing and gross incompetence within your IT support team. Despite my site displaying a price of R9888.85, I was quoted R9999.00 by your team. Even more concerning is the insistence by your IT staff that my feed is functioning correctly, despite clear evidence to the contrary. This has compelled me to suspend all marketing efforts for your products, as selling at a loss is simply unsustainable.

Shocking Service from Sumeet: In addition to the aforementioned issues, I must address the shocking service provided by Sumeet. His lack of responsiveness and apparent disregard for customer concerns have exacerbated an already untenable situation, further eroding my confidence in your company's ability to fulfill its obligations.

Given the severity of these issues and the lack of meaningful action taken to address them, I regret to inform you that I have initiated the process of sourcing alternative suppliers who can uphold the standards of professionalism and integrity that I demand.

I implore you to take immediate action to rectify these systemic failures within your organization. Failure to do so will leave me with no choice but to terminate our partnership.

I expect a prompt response and decisive measures to be taken to address these concerns.

There are the list of complaints from other other clients, also on Hellopeter, yet the sales manager, Shaylen, blatantly told me "Mr.Wolf, there must be something wrong, we wil fix it immediately, as this has never happened to anyone before,

" No support Bad Sales persons I bought a HD Monitor with 2 HDMI ports I told the sales person that my client has a computer with only a VGA display port, The sales person made me buy the wrong product and told me I have to bring my clients Computer so that they can test it, when I told them I cant bring the clients computer they refused to help me.

I decided that its better just to ignore it and buy the correct product because my client is very Important ..." "faulty equipment I bought a power banker today, after two hours we noticed it’s not working we went to warranty depart Technician tested and confirm it’s not working we where given a new one we tested before we leave the shop it’s not , we requested a refund they refused , we need to wait till Technician find a problem, very disappointed with this kind of service " "No support Bad Sales persons I bought a HD Monitor with 2 HDMI ports I told the sales person that my client has a computer with only a VGA display port, The sales person made me buy the wrong product and told me I have to bring my clients Computer so that they can test it, when I told them I cant bring the clients computer they refused to help me.

I decided that its better just to ignore it and buy the correct product because my client is very Important ..." False Advertising Received my newsletter with the latest specials, nothing strange. (Festive Deals #3) Went online, bought two of the items. The price at that time was different from the newsletter, also nothing strange as the website is not always up to date, normally they just send an updated Sales Order. Yet when I received the Sales Order the price was still different. I queried this, to which the reply, we made a mistake on the price" "REALLY DISSAPOINTED! REALLY DISSAPOINTED - I purchased an item online, a few hours later the same item is advertised for R1000.00 less than the price I paid. Not good for business Esquire Technologies!" "unfortunately no option for 0 stars on after sales Terrible after sales, cant give 0 stars." "Complaint. I bought logi headphones today the 24/08/2023, Realised the sound is not smooth on the recipient side. Upon returning the item an hour later. they refused to take them back." "Really Bad Customer Service Hi I am really truly disappointed in your customer service and after sales service, I still can't believe you guys made me pay for all the courier costs , even though the SSD Drive was faulty !!! You should really work on your customer service, happiness and after sales service, because right now you're at a very low 2 out of 10 Rating !!!" .